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Windows 7: BSOD - which driver is culprit?

09 Nov 2014   #1
Davidc2

Windows 7 Ultimate x64
 
 
BSOD - which driver is culprit?

I am having BSODs caused by a driver problem:

Crash Dump Analysis



Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 16/10/2014 22:16:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101614-9469-01.dmp
This was probably caused by the following module: tixhci.sys (0xFFFFF8800F246A85)
Bugcheck code: 0x50 (0xFFFFFAC019FED6C8, 0x0, 0xFFFFF8800F246A85, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\tixhci.sys
product: Texas Instruments USB 3.0 Host Drivers
company: Texas Instruments Incorporated
description: TI XHCI Host Controller Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: tixhci.sys (TI XHCI Host Controller Driver, Texas Instruments Incorporated).
Google query: Texas Instruments Incorporated PAGE_FAULT_IN_NONPAGED_AREA



On Thu 16/10/2014 22:16:07 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: tixhci.sys (tixhci+0x46A85)
Bugcheck code: 0x50 (0xFFFFFAC019FED6C8, 0x0, 0xFFFFF8800F246A85, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\tixhci.sys
product: Texas Instruments USB 3.0 Host Drivers
company: Texas Instruments Incorporated
description: TI XHCI Host Controller Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: tixhci.sys (TI XHCI Host Controller Driver, Texas Instruments Incorporated).
Google query: Texas Instruments Incorporated PAGE_FAULT_IN_NONPAGED_AREA

But I have a number of pci-e connected usb3 hubs showing up in Device Manager and none of them refer to Texas Instruments. Is there an easy way to tell which of the usb entries uses the Texas Instruments chip?

Thanks



My System SpecsSystem Spec
.
09 Nov 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Additional information is required.

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
09 Nov 2014   #3
Davidc2

Windows 7 Ultimate x64
 
 

Info file is attached. The newest pci-e usb 3 card has the Fresco drivers I think.
My System SpecsSystem Spec
.

10 Nov 2014   #4
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

If you go to control panel 'programs and features' is anything in there that can be uninstalled referring to Texas Instruments? If there is uninstall it!

Or post a screen shot of installed programs and I will take a look.
My System SpecsSystem Spec
10 Nov 2014   #5
Davidc2

Windows 7 Ultimate x64
 
 

Thanks. I attach a screenshot of my usb devices. There is something wrong with them because Device Manager is showing them automatically in expanded view. My suspicion is Fresco.

Also attached are three screen shots showing all the installed programs.

Thanks for your help with this.
My System SpecsSystem Spec
10 Nov 2014   #6
Davidc2

Windows 7 Ultimate x64
 
 

Here are the installed programs:
My System SpecsSystem Spec
Reply

 BSOD - which driver is culprit?




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