BSOD - which driver is culprit?


  1. Posts : 37
    Windows 7 Ultimate x64
       #1

    BSOD - which driver is culprit?


    I am having BSODs caused by a driver problem:

    Crash Dump Analysis



    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Thu 16/10/2014 22:16:07 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101614-9469-01.dmp
    This was probably caused by the following module: tixhci.sys (0xFFFFF8800F246A85)
    Bugcheck code: 0x50 (0xFFFFFAC019FED6C8, 0x0, 0xFFFFF8800F246A85, 0x5)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\drivers\tixhci.sys
    product: Texas Instruments USB 3.0 Host Drivers
    company: Texas Instruments Incorporated
    description: TI XHCI Host Controller Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: tixhci.sys (TI XHCI Host Controller Driver, Texas Instruments Incorporated).
    Google query: Texas Instruments Incorporated PAGE_FAULT_IN_NONPAGED_AREA



    On Thu 16/10/2014 22:16:07 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: tixhci.sys (tixhci+0x46A85)
    Bugcheck code: 0x50 (0xFFFFFAC019FED6C8, 0x0, 0xFFFFF8800F246A85, 0x5)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\drivers\tixhci.sys
    product: Texas Instruments USB 3.0 Host Drivers
    company: Texas Instruments Incorporated
    description: TI XHCI Host Controller Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: tixhci.sys (TI XHCI Host Controller Driver, Texas Instruments Incorporated).
    Google query: Texas Instruments Incorporated PAGE_FAULT_IN_NONPAGED_AREA

    But I have a number of pci-e connected usb3 hubs showing up in Device Manager and none of them refer to Texas Instruments. Is there an easy way to tell which of the usb entries uses the Texas Instruments chip?

    Thanks
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    Additional information is required.

    1. Download this file to your desktop or other convenient location,


    Download



    2. Double click on the file to run it.

    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 37
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Info file is attached. The newest pci-e usb 3 card has the Fresco drivers I think.
      My Computer


  4. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #4

    If you go to control panel 'programs and features' is anything in there that can be uninstalled referring to Texas Instruments? If there is uninstall it!

    Or post a screen shot of installed programs and I will take a look.
      My Computer


  5. Posts : 37
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Thanks. I attach a screenshot of my usb devices. There is something wrong with them because Device Manager is showing them automatically in expanded view. My suspicion is Fresco.

    Also attached are three screen shots showing all the installed programs.

    Thanks for your help with this.
      My Computer


  6. Posts : 37
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Here are the installed programs:
      My Computer


 

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