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Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION at startup

11 Nov 2014   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Always post a fresh .zip file after each BSOD.


My System SpecsSystem Spec
.
11 Nov 2014   #12
DrGlick

Windows 7 Professional 64-bit
 
 

Sorry, I'm still getting used to the proper procedure. I assumed you wanted me to run DM Log Collector again? Here's the zip.
My System SpecsSystem Spec
12 Nov 2014   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`0599f5d8  00000000`00010286
fffff880`0599f5e0  00000000`0000000c
fffff880`0599f5e8  fffff880`02e412c0Unable to load image \SystemRoot\system32\DRIVERS\RiftEnabler.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RiftEnabler.sys
*** ERROR: Module load completed but symbols could not be loaded for RiftEnabler.sys
 RiftEnabler+0x72c0
fffff880`0599f5f0  fffff880`04b0e8d7 igdkmd64+0xb08d7
fffff880`0599f5f8  fffff880`02e3a000 RiftEnabler
fffff880`0599f600  fffff880`02e4b378 RiftEnabler+0x11378
Looks like there are still remnants of Occulus installed.

Please download and run RevoUninstaller and see if you can locate and remove any remnants of Occulus/RiftEnabler:
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Here is the link to the html guide:
Revo Uninstaller Pro - Uninstaller

Code:
FancyStart daemon	c:\windows\installer\{2b81872b-a054-48da-be3b-fa5c164c303a}\_c4a2fc3e3722966204fdd8.exe -d	Public	Common Startup
Please also uninstall Daemon Tools - its a well documented cause of BSOD's, and could be contributing to the problem.

If you get further BSOD's after the above steps, run the DM Log Collector Tool and upload a fresh .zip file again in your next reply.
My System SpecsSystem Spec
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12 Nov 2014   #14
DrGlick

Windows 7 Professional 64-bit
 
 

I ran the portable version of Revo. It didn't find any Oculus software under installed programs, so I did a plain old windows search on my C:\ drive and removed all the oculus stuff I could find (including RiftEnabler.sys). Is it safe to go round sniping files like this?

Also, Revo couldn't uninstall FancyStart (dangit bloatware) because the installer service doesn't run in safe mode.

EDIT:

Upon restart, I can log into my account (yay!) with no BSOD.
However it did say this:

Failure configuring Windows updates.
Reverting changes...

Unfortunately, my graphics seem to have gone haywire. CPU has random spikes up to 100%, Aero is disabled, I can't get the screen resolution out of Safe Mode range, and doing anything is laggy and flickery. Restarting does not fix this.

I did, however, manage to remove FancyStart (it pains me to write those words in that combination).

EDIT 2:
The Windows troubleshooter for Aero says it is a problem with the driver for my video card. I'll try and update them and see.
My System SpecsSystem Spec
12 Nov 2014   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yep, update as per post #5.

Generally file sniping is not recommended. We'll have to see the effects (perhaps thats why the video card is misbehaving). Update first, then lets see how it looks.
My System SpecsSystem Spec
14 Nov 2014   #16
DrGlick

Windows 7 Professional 64-bit
 
 

My graphics adapter does not seem to be playing nice, I don't know why. I've tried installing the latest drivers for it at least twice, but to no avail. This is no longer a BSOD problem, should I mark this as solved?
My System SpecsSystem Spec
14 Nov 2014   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No, leave it open for a bit. Are you overclocking any components? What temperatures are you seeing across the system?

HWiNFO, HWiNFO32/64 - Download
My System SpecsSystem Spec
14 Nov 2014   #18
DrGlick

Windows 7 Professional 64-bit
 
 

I'm not overclocking (it's a laptop lol).

CPU - Max 63C, Min 51C

GPU doesn't even turn up.
My System SpecsSystem Spec
15 Nov 2014   #19
DrGlick

Windows 7 Professional 64-bit
 
 

Right. I am having serious problems with my Display Adapter. Trying to install the drivers for it from the Intel website doesn't work, and the driver package form the ASUS website contains outdated audio drivers (what that has to do with the Adapter I have no idea). Windows Update can't install it successfully either. I get code 800705B4 when trying to install the Graphics Adapter, WDDM1.1, Graphics Adapter WDDM1.2 update.

My computer is sluggish, the resolution is out of whack and I can't do some of the things I want to do. Should this go to the Driver section of the forum or stay here?

Thanks so much for helping me with my problems so far, I really appreciate it.
My System SpecsSystem Spec
15 Nov 2014   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No, keep it here please. I'm going to ask Essenbe (Steve) to take a look at this for you, but I'll keep an eye on it too.
My System SpecsSystem Spec
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 BSOD SYSTEM_SERVICE_EXCEPTION at startup




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