BSOD usb_bugcode_driver

mrskeen · 15 Nov 2014

I get random USB device not recognized messages, when nothing is plugged into my usb drives. When I click the message it shows me generic usb hub (6 ports) with an unknown device in bold. My computer also randomly shuts down and gives me the bsod with the code usb_bugcode_driver message. I am not computer savvy (at all!) but I have attached the DM log collector file. I hope this helps. I have updated all drivers previously and have had other people work on my system with no luck. I'm hoping someone can help me!

Arc · 16 Nov 2014

Hi mrskeen.

Update the Critix USB monitor program/driver. It is too old.

Code:

    Image name: ctxusbm.sys
    Timestamp:        Mon Sep 07 23:39:28 2009 (4AA54C58)

Search for a possible update in http://www.citrix.com/products/all-p...ml?posit=glnav .... if there is no feasible update, better you uninstall this program.

Also upload the list of all the third party drivers Using NirSoft DriverView :

Download and execute Driverview
View > Hide Microsoft Drivers
Edit > Select all
File > Save Selected Items
In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
Zip the .txt file and upload it.

________________________________________________

Code:

BugCheck FE, {8, 6, 5, fffffa8006a51640}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

mrskeen · 16 Nov 2014

Thank you. I removed citrix as I no longer need that program for work. I have attached the driverview zip.

Arc · 16 Nov 2014

OK, apparently there is nothing more problematic elements relating to USB, but a lot of factory bloatwares are there.

Run the computer normally now. Let us know for any further BSOD. If the issues occur, we will have to concentrate on bloatware removal.

mrskeen · 17 Nov 2014

Got bsod again today. I have attached the log. Hope that gives something that can help. Thank you!

Arc · 18 Nov 2014

Do you use the inbuilt webcam? If so, upload the driver to it, from Lenovo : Laptops and netbooks :: IdeaPad Z Series laptops :: IdeaPad Z370 - Lenovo Support (US) Camera Driver for Microsoft Windows 7 (32-bit, 64-bit) - IdeaPad Z370, Z470

Otherwise, if you dont use it, you may disable the webcam in device manager.
_______________________________________________

Code:

*** WARNING: Unable to verify timestamp for rtsuvc.sys
*** ERROR: Module load completed but symbols could not be loaded for rtsuvc.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8801c217c69, fffff880031d32d8, fffff880031d2b30}

Probably caused by : rtsuvc.sys ( rtsuvc+1c69 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8801c217c69, The address that the exception occurred at
Arg3: fffff880031d32d8, Exception Record Address
Arg4: fffff880031d2b30, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
rtsuvc+1c69
fffff880`1c217c69 0fb74801        movzx   ecx,word ptr [rax+1]

EXCEPTION_RECORD:  fffff880031d32d8 -- (.exr 0xfffff880031d32d8)
ExceptionAddress: fffff8801c217c69 (rtsuvc+0x0000000000001c69)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000001
Attempt to read from address 0000000000000001

CONTEXT:  fffff880031d2b30 -- (.cxr 0xfffff880031d2b30;r)
rax=0000000000000000 rbx=fffffa800492f000 rcx=0000000000000000
rdx=fffffa8009478365 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8801c217c69 rsp=fffff880031d3510 rbp=0000000000000003
 r8=0000000000000010  r9=0000000000000040 r10=fffff80003600000
r11=0000000000000505 r12=fffffa800492f3b0 r13=fffff8801c9c94c0
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
rtsuvc+0x1c69:
fffff880`1c217c69 0fb74801        movzx   ecx,word ptr [rax+1] ds:002b:00000000`00000001=????
Last set context:
rax=0000000000000000 rbx=fffffa800492f000 rcx=0000000000000000
rdx=fffffa8009478365 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8801c217c69 rsp=fffff880031d3510 rbp=0000000000000003
 r8=0000000000000010  r9=0000000000000040 r10=fffff80003600000
r11=0000000000000505 r12=fffffa800492f3b0 r13=fffff8801c9c94c0
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
rtsuvc+0x1c69:
fffff880`1c217c69 0fb74801        movzx   ecx,word ptr [rax+1] ds:002b:00000000`00000001=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000001

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038ad100
GetUlongFromAddress: unable to read from fffff800038ad1c0
 0000000000000001 Nonpaged pool

FOLLOWUP_IP: 
rtsuvc+1c69
fffff880`1c217c69 0fb74801        movzx   ecx,word ptr [rax+1]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffffa8008af7420 to fffff8801c217c69

STACK_TEXT:  
fffff880`031d3510 fffffa80`08af7420 : 00000000`00000000 00000000`00000000 00000000`00000001 fffffa80`0864baf0 : rtsuvc+0x1c69
fffff880`031d3518 00000000`00000000 : 00000000`00000000 00000000`00000001 fffffa80`0864baf0 fffffa80`082d9300 : 0xfffffa80`08af7420


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  rtsuvc+1c69

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: rtsuvc

IMAGE_NAME:  rtsuvc.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d0882df

STACK_COMMAND:  .cxr 0xfffff880031d2b30 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_rtsuvc+1c69

BUCKET_ID:  X64_0x7E_rtsuvc+1c69

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_rtsuvc+1c69

FAILURE_ID_HASH:  {eb4bb06d-68c3-ab3b-78d0-3d81b76025ac}

Followup: MachineOwner
---------

0: kd> lmvm rtsuvc
start             end                 module name
fffff880`1c216000 fffff880`1c9e6700   rtsuvc   T (no symbols)           
    Loaded symbol image file: rtsuvc.sys
    Image path: \SystemRoot\system32\DRIVERS\rtsuvc.sys
    Image name: rtsuvc.sys
    Timestamp:        Wed Dec 15 14:27:03 2010 (4D0882DF)
    CheckSum:         007E1061
    ImageSize:        007D0700
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4