BSOD when watching Twitch.tv , desert bus for hope

Michaelsta · 16 Nov 2014

Hi I was hoping someone could help me in regards to a BSOD problem with Twitch.tv specifically I have been watching this stream Twitch , since I started watching yesterday I have gotten 4 BSOD , I use to have an issue with seemingly random BSOD in the past however I replaced my Hard-drive which had given up the ghost and I had not gotten one blue screen since then , until I watched the stream , and I still have yet to experience a BSOD when not watching Twitch.tv I suspect a driver might be a fault but tbh I think im out of my depth so I would really love any help =)

What I have done.
Uninstalled Avast Antivirus
Updated windows
Run windows ram test , no errors
Looked at video card drivers , im currently on latest , except beta

Michaelsta · 16 Nov 2014

On Sun 16/11/2014 06:08:45 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\111614-19999-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80075A3028, 0xB6004000, 0xE6000175)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 16/11/2014 06:08:45 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80075A3028, 0xB6004000, 0xE6000175)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 16/11/2014 03:49:43 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\111614-13930-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80075A1028, 0xB6004000, 0xE6000175)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

These are the results shown by , whoCrashed , not sure if its of any use but thought I might include it

Michaelsta · 16 Nov 2014

just as an update i have been playing wow all day on this pc with no errors so again i think its some kind of interaction with twitch.tv

Boozad · 16 Nov 2014

Your Windows installation is counterfeit, you have an Acer PID on a retail ASUS motherboard.

Code:

  Host Name:                 LINDA-2
  OS Name:                   Microsoft Windows 7 Ultimate 
  OS Version:                6.1.7601 Service Pack 1 Build 7601
  OS Manufacturer:           Microsoft Corporation
  OS Configuration:          Standalone Workstation
  OS Build Type:             Multiprocessor Free
  Registered Owner:          Mike
  Registered Organization:   
  Product ID:                00426-OEM-8992662-00006 ---> ACER PID

  Original Install Date:     02/10/2014, 05:38:50 PM
  System Boot Time:          16/11/2014, 01:27:41 PM
  System Manufacturer:       System manufacturer
  System Model:              System Product Name
  System Type:               x64-based PC
  Processor(s):              1 Processor(s) Installed.
                             [01]: AMD64 Family 16 Model 10 Stepping 0 AuthenticAMD ~3300 Mhz
  BIOS Version:              American Megatrends Inc. 2001   , 08/03/2011

Counterfeit installations such as yours can contain heavily modified code that can cause the installation to behave in unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is completely unreliable, and for this reason most analysts won't attempt it.

My recommendation is to install a genuine copy of Windows 7. This will minimise the problems you are experiencing and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation and are still experiencing BSODs, upload your new logs we will be happy to help you solve them.

Michaelsta · 16 Nov 2014

Really? I took my pc to a computer repair shop to swap round my hard-drives and install windows and its a fake? Where can i get a legitimate copy?

Boozad · 17 Nov 2014

I'd go back to the repair shop and show them what I've pointed out in your sysinfo.txt and demand a genuine copy be installed. If they refuse then threaten to report them to the police for piracy and theft.