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Random BSODs since August MS patches
Hello,
up front, thank you for any help with this issue. I originally did not plan to create a post, hoping to solve the problem with information available on this forum, but after many days of trying and failing, I realized I am unable to resolve it without outside help.
PROBLEM 1 - PC is getting BSODs at random since August (possibly due to MS patches). = RESOLVED
The BSODs (incosistent and appearing at random) started from (approximately) the middle of August. Before then I experienced on average less than 1 BSOD per month. Based on information I found online this might have been a result of a faulty MS patch, MS14-045 (KB2982791).
The following temporary fix seemed to have solved the issue of BSODs (until last week that is):1) Deleted fontcache C:\Windows\System32\FNTCACHE.DAT
2) Uninstalled Update KB2982791
3) Cleared C:\Windows\SoftwareDistributionSample list of BSODs:PROBLEM 2 - Windows is not creating dump files. = RESOLVED
STOP 0x0000001E
STOP 0x0000003B dxgmms1.sys
aswSnx.sys
atikmdag.sys
STOP 0x0000007E wdf01000.sys
STOP 0x00000019 BAD_POOL_HEADER
My last dmp file is from July. I did not do change anything since then but it seems that the system stopped generating dmp files around the time the August BSODs started.
I followed the instructions here and still nothing. I tried both options 1 (through Advanced System settings) and 3 (through cmd).
Virtual memory:
I tried different pagefile.sys settings; system managed size and custom size larger than installed RAM. Pagefile.sys currently at 16.6GB.
Services:
Windows Error Reporting Service is turned on and at Automatic.
Windows Management Instrumentation is Started and Automatic.
Attachment 340691
Attachment 340692
PROBLEM 3 - SFC /scannow not working.
I tried it in Win7 cmd, Safe Mode and in System Recovery:
1) Win7: it instantaneously (i.e. it did not even run) gave the following message:PROBLEM 4 - Windows Update not working properly.
"Beginning system scan. This process will take some time.2) Safe Mode: The same message as in 1) appeared.
Beginning verification phase of system scan.
Verification 0% complete.
Windows Resource Protection did not find any integrity violations."
3) System recovery via boot+F8: SFC /scannow /offwindir=c:\windows /offbootdir=c:\ gave a slightly different message this time:
"There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again"Regardless of restarts, the message is always the same. According to some, this is because of C:\Windows\WinSxS\pending.xml.01ca7... and reboot.xml. I tried renaming/removing the pending.xml through cmd but it did not work. According to this post it is best to leave it alone, so I did.
Since the August update issue, I turned updates to manual download and install. Strangely, some downloads don't work, giving me a 80073712 error code, while others do.
Attachment 340694
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Attachment 340695
Attempted BSOD resolutions:
Memory: Both Memtest68+ and Windows Memory Diagnostic.
GPU: Stress test in FurMark.
Graphics card driver: BSODs appeared even when running without AMD drivers.
Basically, I don't know if the BSODs are due to HW failure or SW issues. I did not experience any in Safe Mode and only 1 BSOD before OS start-up, so my guess would be it is SW/driver related.
End note:
I understand that without the mini-dumps it's much more difficult to help me, but from what I have described above, it seems that the problems are interlinked. Is it probable that solving one will resolve the other (e.g 4->3->2->1)? If so, what should I do next?
I also understand that a Repair Install might be considered the best solution at this point, but given that the BSODs occur at random and the installation is through the OS, I don't want to risk a BSOD mid-install.
Ideally, I would like to resolve this in any other way possible.
Again, thanks, at least for reading through the above :)
Last edited by bohemiansonic89; 02 Dec 2014 at 14:22. Reason: 1) Status update: Dump files are now being generated. 2) Issues 1&2 Resolved!