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Windows 7: Computer Keeps Shutting Down without Going to Sleep

05 Dec 2014   #831
maxie

windows 7 home 64bit
 
 

No point Jesse i am sure they have received it ...


My System SpecsSystem Spec
.
05 Dec 2014   #832
Jesse Williams

Windows 10 Home 64-bit
 
 

Well, I would like to call them after while to see what they've done to it so far. You know how I am. I have to be assured of things.
My System SpecsSystem Spec
05 Dec 2014   #833
maxie

windows 7 home 64bit
 
 

Do you have to pay for your Calls ? ...
My System SpecsSystem Spec
.

05 Dec 2014   #834
Jesse Williams

Windows 10 Home 64-bit
 
 

Not that I know of. They haven't charged yet.
My System SpecsSystem Spec
05 Dec 2014   #835
Jesse Williams

Windows 10 Home 64-bit
 
 

They gave me a request ID from the Acer website. I'm not sure what a Request ID is though.
My System SpecsSystem Spec
05 Dec 2014   #836
maxie

windows 7 home 64bit
 
 

It is for checking the Status of the Repair Online ...


Check the status of repair online
My System SpecsSystem Spec
05 Dec 2014   #837
Jesse Williams

Windows 10 Home 64-bit
 
 

Okay
My System SpecsSystem Spec
05 Dec 2014   #838
maxie

windows 7 home 64bit
 
 

Here is the Status Jesse >>> Case Status - Received
My System SpecsSystem Spec
05 Dec 2014   #839
Jesse Williams

Windows 10 Home 64-bit
 
 

This is what they just sent me.

Dear Customer:
Case ID: 3656256U Product: DTSUVAA00240805E993000 ; AXC-603G-UW1 W81ML64A/J1900/4G/1TB
We have received your computer, and it will be diagnosed shortly by a skilled technician. To check the status of your order of service, please go to following link:
https://customercare.acer.com/custom...aseStatus.aspx .
Yours sincerely,
Acer Service Repair Center
Acer | explore beyond limits
My System SpecsSystem Spec
05 Dec 2014   #840
maxie

windows 7 home 64bit
 
 

With a bit of luck you will have it back by Xmas ..
My System SpecsSystem Spec
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 Computer Keeps Shutting Down without Going to Sleep




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