Computer Keeps Shutting Down without Going to Sleep

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  1. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #811

    Layback Bear, what are you talking about? The computer has a hardware problem. We have done everything to try and fix it, and still no fix found. It's either a bad PSU or Motherboard. It is still under warranty, so the manufacturer has the right to fix it.
      My Computer


  2. Posts : 18,415
    windows 7 home 64bit
       #812

    Layback Bear said:
    NO it can't be. Tell me its not so.

    I have been watching this thread between 2 members for 2 weeks and over 800 post and all I get is your going to box the computer up and ship it.
    That is not fare. I feel cheated.
    I wanted to know how the problem was solved.

    Lol Jack .. It was nearly Solved the only problem the OP had now is that it would not sleep proper ... The only way it would sleep is by pressing a key on the Keyboard ... And as it was still under Warranty wanted every thing working perfectly ...
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #813

    Thanks for your replies.
    Now I understand better. I didn't know it was under warranty.

    It sure would be nice to know exactly what was found as the problem form the company you bought it from.
      My Computer


  4. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #814

    I will be posting the problem that they find. I will be sure to find out. My town's local shipping and posting place which is known as Goin' Postal Pell City assured me that will be safe and secure upon shipping it to the repair center. They are also going to email me the tracking number. I feel better now. We don't feel good about the price of the shipping though. Since this computer cost almost $1,000 and is still under warranty, the shipping should have been free.
      My Computer


  5. Posts : 18,415
    windows 7 home 64bit
       #815

    Fingers crossed Jesse it will be back with you as good as new ...
      My Computer


  6. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #816

    Thanks Maxie. I hope so too.
      My Computer


  7. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #817

    Well, FedEx has picked up my product. It is in Eastaboga, Alabama right now. I have requested email alerts on it's location and when it arrives, and stuff like that.
      My Computer


  8. Posts : 18,415
    windows 7 home 64bit
       #818

    They state a ten Day turn around Jesse ...
      My Computer


  9. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #819

    What do you mean?
      My Computer


  10. Posts : 18,415
    windows 7 home 64bit
       #820

    Acer Service state they should have your Computer no longer than ten days ..
      My Computer


 
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