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Windows 7: BSOD (possibly Chrome and IE)

18 Nov 2014   #1

BSOD (possibly Chrome and IE)

My client is having a problem with BSOD

running WIN7 Home Premium -

BSOD appears to happen when they access Chrome and IE -

I have run the SF Diag tool and included the zip file :)

Thanks in advance for your help !
My System SpecsSystem Spec
19 Nov 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

You need to fix this driver: Driver Reference Table

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\admin\Downloads\SF_18-11-2014\SF_18-11-2014\111814-40466-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02e0a000 PsLoadedModuleList = 0xfffff800`0304d890
Debug session time: Wed Nov 19 03:33:02.655 2014 (UTC + 6:00)
System Uptime: 0 days 0:07:24.888
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, e7c, e7d, e7d}

*** WARNING: Unable to verify timestamp for mctkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for mctkmd64.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The video scheduler has detected that fatal violation has occurred. This resulted
in a condition that video scheduler can no longer progress. Any other values after
parameter 1 must be individually examined according to the subtype.
Arg1: 0000000000000001, The driver has reported an invalid fence ID.
Arg2: 0000000000000e7c
Arg3: 0000000000000e7d
Arg4: 0000000000000e7d

Debugging Details:







LAST_CONTROL_TRANSFER:  from fffff8800495e22f to fffff80002e7fbc0

fffff800`00b9c558 fffff880`0495e22f : 00000000`00000119 00000000`00000001 00000000`00000e7c 00000000`00000e7d : nt!KeBugCheckEx
fffff800`00b9c560 fffff880`0517bec5 : fffffa80`0a029480 00000000`00000e7c 00000000`00000000 00000000`00000e7d : watchdog!WdLogEvent5+0x11b
fffff800`00b9c5b0 fffff880`0517c1f2 : fffffa80`0ab8b000 fffffa80`0a0a86b0 00000000`000011ac fffff880`0f88a42e : dxgmms1!VidSchiVerifyDriverReportedFenceId+0xad
fffff800`00b9c5e0 fffff880`0517bf82 : 00000000`00000e7c fffff880`0f88b5b0 fffffa80`0ab8b000 fffffa80`0a1b8000 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x25e
fffff800`00b9c630 fffff880`0508213f : fffffa80`0a029480 fffffa80`0aab6000 00000000`00000000 fffff880`0f741619 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff800`00b9c660 fffff880`1030f1dc : fffffa80`0ac57010 fffff800`00b9c8b0 00000000`00000000 fffffa80`0a1b8000 : dxgkrnl!DxgNotifyInterruptCB+0x83
fffff800`00b9c690 fffffa80`0ac57010 : fffff800`00b9c8b0 00000000`00000000 fffffa80`0a1b8000 00000000`00000000 : mctkmd64+0x81dc
fffff800`00b9c698 fffff800`00b9c8b0 : 00000000`00000000 fffffa80`0a1b8000 00000000`00000000 00000000`00000000 : 0xfffffa80`0ac57010
fffff800`00b9c6a0 00000000`00000000 : fffffa80`0a1b8000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff800`00b9c8b0


fffff880`0517bec5 c744244053eeffff mov     dword ptr [rsp+40h],0FFFFEE53h


SYMBOL_NAME:  dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys


FAILURE_BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

Followup: MachineOwner

0: kd> lmvm mctkmd64
start             end                 module name
fffff880`10307000 fffff880`10354000   mctkmd64 T (no symbols)           
    Loaded symbol image file: mctkmd64.sys
    Image path: \SystemRoot\system32\drivers\mctkmd64.sys
    Image name: mctkmd64.sys
    Timestamp:        Tue Oct 05 15:55:21 2010 (4CAAF609)
    CheckSum:         0001DDCB
    ImageSize:        0004D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

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