Windows 7 Crash Blue Screen OS Version: 6.1.7601.2.1.0.768.3


  1. Posts : 1
    windows 7 64bit
       #1

    Windows 7 Crash Blue Screen OS Version: 6.1.7601.2.1.0.768.3


    lenovo, windows 7, laptop restarted automatically. got blue screen on the beginning and message like this:
    Problemsignatur:



    Problemhändelsens namn: BlueScreen

    OS-version: 6.1.7601.2.1.0.768.3

    Språkvariant-ID: 1053

    Ytterligare information om problemet:



    BCCode: 1000007e

    BCP1: FFFFFFFFC0000005

    BCP2: FFFFF88006327332

    BCP3: FFFFF880037FC2D8

    BCP4: FFFFF880037FBB30

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 768_1

    Filer som hjälper till att beskriva problemet:


    download and install from this site
    Windows 7 Crash Blue Screen OS Version: 6.1.7601.2.1.0.768.3

    and came with this zip file- jag hoppas att det funkar! hålla tummarna. =)




      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum.

    Problem software
    Code:
    Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
    Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
    AVG and McAfee are both known to cause BSOD's. Moreover, the cause of your BSOD's are McAfee itself.

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\Compressed\BENGTAHLBERG-2014-11-19_164142,33\111914-59202-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`0344f000 PsLoadedModuleList = 0xfffff800`03692890
    Debug session time: Wed Nov 19 21:19:45.659 2014 (UTC + 6:00)
    System Uptime: 0 days 0:25:36.892
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *** WARNING: Unable to verify timestamp for mfencbdc.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88006327332, fffff880037fc2d8, fffff880037fbb30}
    
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by : mfencbdc.sys ( mfencbdc+a332 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88006327332, The address that the exception occurred at
    Arg3: fffff880037fc2d8, Exception Record Address
    Arg4: fffff880037fbb30, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    mfencbdc+a332
    fffff880`06327332 ff5008          call    qword ptr [rax+8]
    
    EXCEPTION_RECORD:  fffff880037fc2d8 -- (.exr 0xfffff880037fc2d8)
    ExceptionAddress: fffff88006327332 (mfencbdc+0x000000000000a332)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000008
    Attempt to read from address 0000000000000008
    
    CONTEXT:  fffff880037fbb30 -- (.cxr 0xfffff880037fbb30)
    rax=0000000000000000 rbx=fffffa800a032840 rcx=fffffa800a032840
    rdx=0000000000000000 rsi=fffff88006376350 rdi=00000000000003e8
    rip=fffff88006327332 rsp=fffff880037fc510 rbp=fffffa800a022a50
     r8=0000000000000000  r9=0000000000000f44 r10=fffff8000344f000
    r11=0000000000000000 r12=fffffa800a02b830 r13=0000000000000000
    r14=0000000000000002 r15=fffffa800cf15950
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    mfencbdc+0xa332:
    fffff880`06327332 ff5008          call    qword ptr [rax+8] ds:002b:00000000`00000008=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000008
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036fc100
    GetUlongFromAddress: unable to read from fffff800036fc1c0
     0000000000000008 Nonpaged pool
    
    FOLLOWUP_IP: 
    mfencbdc+a332
    fffff880`06327332 ff5008          call    qword ptr [rax+8]
    
    BUGCHECK_STR:  0x7E
    
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    
    LAST_CONTROL_TRANSFER:  from fffffa800a032840 to fffff88006327332
    
    STACK_TEXT:  
    fffff880`037fc510 fffffa80`0a032840 : 00000000`00000e00 fffffa80`0a030e00 fffff880`000000d5 fffffa80`0a022a01 : mfencbdc+0xa332
    fffff880`037fc518 00000000`00000e00 : fffffa80`0a030e00 fffff880`000000d5 fffffa80`0a022a01 fffff880`00c06b33 : 0xfffffa80`0a032840
    fffff880`037fc520 fffffa80`0a030e00 : fffff880`000000d5 fffffa80`0a022a01 fffff880`00c06b33 ffffffff`ffffff9c : 0xe00
    fffff880`037fc528 fffff880`000000d5 : fffffa80`0a022a01 fffff880`00c06b33 ffffffff`ffffff9c fffffa80`0a02b830 : 0xfffffa80`0a030e00
    fffff880`037fc530 fffffa80`0a022a01 : fffff880`00c06b33 ffffffff`ffffff9c fffffa80`0a02b830 fffffa80`0a022a50 : 0xfffff880`000000d5
    fffff880`037fc538 fffff880`00c06b33 : ffffffff`ffffff9c fffffa80`0a02b830 fffffa80`0a022a50 fffff880`00c63983 : 0xfffffa80`0a022a01
    fffff880`037fc540 ffffffff`ffffff9c : fffffa80`0a02b830 fffffa80`0a022a50 fffff880`00c63983 fffffa80`0a02b830 : mfehidk+0x6b33
    fffff880`037fc548 fffffa80`0a02b830 : fffffa80`0a022a50 fffff880`00c63983 fffffa80`0a02b830 fffff880`00c07c2f : 0xffffffff`ffffff9c
    fffff880`037fc550 fffffa80`0a022a50 : fffff880`00c63983 fffffa80`0a02b830 fffff880`00c07c2f 00000000`00000000 : 0xfffffa80`0a02b830
    fffff880`037fc558 fffff880`00c63983 : fffffa80`0a02b830 fffff880`00c07c2f 00000000`00000000 fffffa80`0a022a00 : 0xfffffa80`0a022a50
    fffff880`037fc560 fffffa80`0a02b830 : fffff880`00c07c2f 00000000`00000000 fffffa80`0a022a00 fffffa80`0a022a01 : mfehidk+0x63983
    fffff880`037fc568 fffff880`00c07c2f : 00000000`00000000 fffffa80`0a022a00 fffffa80`0a022a01 00000000`00000000 : 0xfffffa80`0a02b830
    fffff880`037fc570 00000000`00000000 : fffffa80`0a022a00 fffffa80`0a022a01 00000000`00000000 fffffa80`0a02b910 : mfehidk+0x7c2f
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  mfencbdc+a332
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: mfencbdc
    
    IMAGE_NAME:  mfencbdc.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53f4b836
    
    STACK_COMMAND:  .cxr 0xfffff880037fbb30 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_mfencbdc+a332
    
    BUCKET_ID:  X64_0x7E_mfencbdc+a332
    
    Followup: MachineOwner
    ---------
    Uninstall both the AV's with Revo Uninstaller Free.

     Revo Uninstaller:


    Use Revo Uninstaller to uninstall stubborn software.


    Perform a Clean boot:

    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

    Also uninstall your existing Antivirus software before you install MSE.

    Good and Free system security combination.

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:
      My Computer


 

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