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| 19 Nov 2014 | #1 |
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BSOD while running MSE
Just received my first BSOD in a very very long time. Was just running an MSE scan and BSOD and reboot.
Attached is zip. |
My System Specs |
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| 21 Nov 2014 | #2 |
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Cause by Sound Blaster HDAudio driver
Maybe you should revert to an older driver version. Sometimes drivers remain and do not get completely uninstalled. Driver Removal Process:
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\USER\Downloads\Compressed\CHRIS-LAPTOP-Wed_11_19_2014_104311_91\111914-17035-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`01c1f000 PsLoadedModuleList = 0xfffff800`01e62890
Debug session time: Wed Nov 19 22:38:50.871 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:04.371
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff880196d8927, fffff8801b889cc0, 0}
Probably caused by : cthda.sys ( cthda+16927 )
Followup: MachineOwner
---------
5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880196d8927, Address of the instruction which caused the bugcheck
Arg3: fffff8801b889cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
cthda+16927
fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h]
CONTEXT: fffff8801b889cc0 -- (.cxr 0xfffff8801b889cc0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8801b88a6c0
rdx=0000000000000000 rsi=fffff8801b88a6c0 rdi=0000000000000001
rip=fffff880196d8927 rsp=fffff8801b88a6a0 rbp=0000000000000000
r8=0000000000000001 r9=0000000000000063 r10=fffff880197c4b20
r11=fffff8801b88a820 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
cthda+0x16927:
fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h] ss:0018:00000000`00000090=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: CtHdaSvc.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880196d8927
STACK_TEXT:
fffff880`1b88a6a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : cthda+0x16927
FOLLOWUP_IP:
cthda+16927
fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: cthda+16927
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: cthda
IMAGE_NAME: cthda.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 542a1795
STACK_COMMAND: .cxr 0xfffff8801b889cc0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_cthda+16927
BUCKET_ID: X64_0x3B_cthda+16927
Followup: MachineOwner
---------
5: kd> lmvm cthda
start end module name
fffff880`196c2000 fffff880`197c9000 cthda T (no symbols)
Loaded symbol image file: cthda.sys
Image path: \SystemRoot\system32\drivers\cthda.sys
Image name: cthda.sys
Timestamp: Tue Sep 30 08:38:13 2014 (542A1795)
CheckSum: 00111C00
ImageSize: 00107000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
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| My System Specs |
| 21 Nov 2014 | #3 |
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|
Quote: Originally Posted by koolkat77
Cause by Sound Blaster HDAudio driver
Maybe you should revert to an older driver version. Sometimes drivers remain and do not get completely uninstalled. Driver Removal Process:
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\USER\Downloads\Compressed\CHRIS-LAPTOP-Wed_11_19_2014_104311_91\111914-17035-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`01c1f000 PsLoadedModuleList = 0xfffff800`01e62890
Debug session time: Wed Nov 19 22:38:50.871 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:04.371
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff880196d8927, fffff8801b889cc0, 0}
Probably caused by : cthda.sys ( cthda+16927 )
Followup: MachineOwner
---------
5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880196d8927, Address of the instruction which caused the bugcheck
Arg3: fffff8801b889cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
cthda+16927
fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h]
CONTEXT: fffff8801b889cc0 -- (.cxr 0xfffff8801b889cc0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8801b88a6c0
rdx=0000000000000000 rsi=fffff8801b88a6c0 rdi=0000000000000001
rip=fffff880196d8927 rsp=fffff8801b88a6a0 rbp=0000000000000000
r8=0000000000000001 r9=0000000000000063 r10=fffff880197c4b20
r11=fffff8801b88a820 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
cthda+0x16927:
fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h] ss:0018:00000000`00000090=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: CtHdaSvc.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880196d8927
STACK_TEXT:
fffff880`1b88a6a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : cthda+0x16927
FOLLOWUP_IP:
cthda+16927
fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: cthda+16927
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: cthda
IMAGE_NAME: cthda.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 542a1795
STACK_COMMAND: .cxr 0xfffff8801b889cc0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_cthda+16927
BUCKET_ID: X64_0x3B_cthda+16927
Followup: MachineOwner
---------
5: kd> lmvm cthda
start end module name
fffff880`196c2000 fffff880`197c9000 cthda T (no symbols)
Loaded symbol image file: cthda.sys
Image path: \SystemRoot\system32\drivers\cthda.sys
Image name: cthda.sys
Timestamp: Tue Sep 30 08:38:13 2014 (542A1795)
CheckSum: 00111C00
ImageSize: 00107000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
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| My System Specs |
| . |
|
|
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BSOD while running MSE
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