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Windows 7: BSOD - Focusrite USB2 audio interface is the suspect

20 Nov 2014   #1

Windows 7 Ultimate x64
BSOD - Focusrite USB2 audio interface is the suspect

Hi guys, recently bought a digital audio workstation from Scan (UK based company) with a Focusrite audio interface. Been getting BSOD SYSTEM SERVICE EXCEPTION when running the sequencing software Cubase 7. The main culprit when the crashes occur is obviously the Focusrite interface but I can't be certain.

I've attached the latest dump. Any tips would be greatly appreciated!

System specs:

Asus Z97-PRO (Wi-Fi ac) Motherboard
Intel Core i7 4790K s1150
CORSAIR 8GB DDR3 1600MHz 1.35V
2GB Palit GTX750Ti KalmX Silen
250GB SSung 840 EVO SSD Basic
Focusrite Scarlett USB2 2in4ou (THE POSSIBLE SUSPECT)

Thanks again!
My System SpecsSystem Spec
20 Nov 2014   #2

Windows 10 64 bit

I have a recording studio (using Sonar X3 and a Roland Studio-Capture).

If you suspect the Focusrite, I've found Focusrite support very good and relatively fast to answer. Focusrite is a UK company and their support is located there.

Have you ever run the DPC Latency Checker, just to see how the system is? If not, give that a shot, as it may show there is a problem (other than the Focusrite). DPC Latency Checker

I didn't look at your dmp file as I apparently do not have anything that is compatible to view it.
My System SpecsSystem Spec
20 Nov 2014   #3

Windows 7 Ultimate x64

Thanks fireberd. I have contacted Focusrite and am awaiting a reply.

I have used the Latency Checker in the past and may give it another shot.

Be interested to know what some of the users here make of the dump files.
My System SpecsSystem Spec


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