BSOD - Focusrite USB2 audio interface is the suspect


  1. twentydollarjim
    Posts : 17
    Windows 7 Ultimate x64
       New #1

    BSOD - Focusrite USB2 audio interface is the suspect


    Hi guys, recently bought a digital audio workstation from Scan (UK based company) with a Focusrite audio interface. Been getting BSOD SYSTEM SERVICE EXCEPTION when running the sequencing software Cubase 7. The main culprit when the crashes occur is obviously the Focusrite interface but I can't be certain.

    I've attached the latest dump. Any tips would be greatly appreciated!

    System specs:

    Asus Z97-PRO (Wi-Fi ac) Motherboard
    Intel Core i7 4790K s1150
    CORSAIR 8GB DDR3 1600MHz 1.35V
    750W EVGA GOLD-2 PSU
    HR-02 Macho INTEL/AMD COOLER
    2GB Palit GTX750Ti KalmX Silen
    250GB SSung 840 EVO SSD Basic
    2TB WD Red WD20EFRX SATA 3.5
    Focusrite Scarlett USB2 2in4ou (THE POSSIBLE SUSPECT)

    Thanks again!
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  3. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #2

    I have a recording studio (using Sonar X3 and a Roland Studio-Capture).

    If you suspect the Focusrite, I've found Focusrite support very good and relatively fast to answer. Focusrite is a UK company and their support is located there.

    Have you ever run the DPC Latency Checker, just to see how the system is? If not, give that a shot, as it may show there is a problem (other than the Focusrite). DPC Latency Checker

    I didn't look at your dmp file as I apparently do not have anything that is compatible to view it.
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  4. twentydollarjim
    Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Thanks fireberd. I have contacted Focusrite and am awaiting a reply.

    I have used the Latency Checker in the past and may give it another shot.

    Be interested to know what some of the users here make of the dump files.
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