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Windows 7: Once a day BSOD 0x00000124 help please?

24 Nov 2014   #1
tresrottn

Win 7 64bit Ultimate
 
 
Once a day BSOD 0x00000124 help please?

Hi folks,

The only time I get this particular BSOD is when I have my nvidia video card installed. Could that be the problem, or am I just imagining it? I get another crash with my AMD video card

Do I just need a new motherboard? I hope I followed the instructions correctly.

Thanks!


My System SpecsSystem Spec
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24 Nov 2014   #2
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Please go to Windows update and in the left column select change settings, in the dropdown box select check for drivers but let me decide what to install.
Please go to control panel, category view, uninstall programs and uninstall all display drivers, AMD and Nvidia. follow this tutorial Drivers - Clean Left over Files after Uninstalling select both AMD and Nvidia then begin with step 9 in this tutorial NVIDIA Drivers - Avoid Problems. See if you have any better luck with youe Nvidia Card.
My System SpecsSystem Spec
24 Nov 2014   #3
tresrottn

Win 7 64bit Ultimate
 
 

Right on. done, done, and done. Will see how it goes and let ya know! Thank you so very much!
My System SpecsSystem Spec
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25 Nov 2014   #4
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

tresrottn, I really don't expect that to solve your problem. But, if you have AMD and Nvidia drivers installed at the same time, you will more than likely have a lot of issues. They normally don't get along well. Just uninstalling them from Add/Remove Programs will not completely uninstall them.
My System SpecsSystem Spec
30 Nov 2014   #5
tresrottn

Win 7 64bit Ultimate
 
 

Ok, it worked well until last night, and it hit me again :) Those few days were very nice, lol. Here is the new log
My System SpecsSystem Spec
30 Nov 2014   #6
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800ebe2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b4002000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000e8000145, Low order 32-bits of the MCi_STATUS value.
Code:
BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
CURRENT_IRQL:  f
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
The all o's in argument 1 means it can't identify what the exact problem is, just that there was one. To the best of my belief, that also means the rest of the arguments mean nothing.

The only thing we have to go on is that it identifies audiodg.exe as the faulting process. That faulting process may be the cause or it may be the victim of what actually caused the crash, it was just what got caught crashing.

Please try to update the driver.
My System SpecsSystem Spec
30 Nov 2014   #7
tresrottn

Win 7 64bit Ultimate
 
 

ok, so keep an eye on it, see if it crashes again and collect the next set of logs? I did notice when I reinstalled the nvidia drivers that it auto installed their audio drivers (wouldn't let me uncheck it).
My System SpecsSystem Spec
04 Dec 2014   #8
tresrottn

Win 7 64bit Ultimate
 
 

Ok, it did it again a couple of more times. The last BSOD (about an hour ago) kinda freaked me out, Windows didn't want to restart, so I powered off, disconnected the power, and held the power button for about 10 seconds, and got it back on. I just went into safemode and uninstalled the NVidia card and reinstalled my AMD card.
My System SpecsSystem Spec
04 Dec 2014   #9
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

There are 2 dump files we have already looked at 11/29 and 11/30. There is no dump file for last night. See if the card makes a difference. I would make sure you only have one brand of drivers in your system, the ones for whichever card you have installed at the moment. The symptoms you described sounded to me to be a classic failing PSU, or voltage regulator on the Motherboard.
My System SpecsSystem Spec
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 Once a day BSOD 0x00000124 help please?




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