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Windows 7: atikmpag.sys BSOD

26 Nov 2014   #1

Windows 7 Home Premium 64bit 7601 Multiprocessor Free server pack 1
atikmpag.sys BSOD

Hello there,so i got this atikmpag.sys blue screen appers in my laptop after windows loading,so i can only run my laptop in safe mode.Getting really frustraited with this,if someone can help me.Tell me in more informations needed.
The exact BSOD i get.

Technical informations:
***atikmpag.sys-Adress FFFFF8800456FC58 base at FFFFF88004569000,Datestamp

Thanks in advance.
My System SpecsSystem Spec
26 Nov 2014   #2

Windows 10 Pro/ Windows 10 Pro Insider

Hello, telis13 and welcome to the Forums. I can try to help you with this, if I can. I realize you have an OEM Laptop and specs are not easy to find, but I would like you to put as detailed system specs as you can under the System specs at the lower left of your last post. It will help us help you. I specifically need to know in this case whether you have a discreet graphics card as well as the on CPU graphics, and whether your laptop uses switchable graphics. This is what I usually post for system specs and maybe it will help you.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

You have 2 dump files in your files you uploaded. From your description I would have thought I would see more than that. Please make sure your computer is configured for small memory dumps, this will tell you how. Dump Files - Configure Windows to Create on BSOD

Both dump files you have are, as you know, your graphics driver. Specifically :

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800440a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002e10c58, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
A video TDR error means your graphics drivers crashed and did not recover in the time allotted, so Windows assumes a graphics failure and shuts down to protect any damage. They are particularly difficult to remedy in most cases. Hopefully, yours will be one of the easy ones. We will hope so anyway.

this is your Graphics driver details.

start             end                 module name
fffff880`02e24000 fffff880`02e6a000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Jun 21 20:24:10 2010 (4C2010BA)
    CheckSum:         0004632B
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You will notice the date of the driver is quite old. Please update your driver from the HP website, if they have more recent drivers. Please let me know if you have any better results.
My System SpecsSystem Spec
27 Nov 2014   #3

Windows 7 Home Premium 64bit 7601 Multiprocessor Free server pack 1

Thanks for answer me.I fixed the atikmpag.sys bsod before you post,the only thing i did was to go into C:windows/drivers/atikmpag.sys and just deleted the file,i reboot and the bsod didnt appeared,then i just download latest Ati graphics driver but now i get another bsod when i try to restart or shut down my laptop.
"The device driver got stuck in an infinite loop.This usually indicates
problem with the device itself or with the device driver programming the hardware incorrectly.
Please check with your hardware device vendor for any driver updates".
I dont know if u have to create another topic because it isnt the same bsod apparently,so what i have to do with this bsod?
PS:i updated as more specs as i cood.
Waiting for your answer,
Thanks in advance
My System SpecsSystem Spec

27 Nov 2014   #4

Windows 10 Pro/ Windows 10 Pro Insider

We'll deal with it here. It is still the same problem as you were having before. You did just fine in deleting the files, but you still need to go through the control Panel and delete the programs, themselves. Then reboot and reinstall the driver.
If this cannot be resolved by finding a driver that will work, we may end up having to disable the dedicated card and try running on just the on board graphics.
My System SpecsSystem Spec
28 Nov 2014   #5

Windows 7 Home Premium 64bit 7601 Multiprocessor Free server pack 1

I tried uninstalling and installing AMD catalyst but i get bsod,so i cant unistall it and now because of that i get the 1st bsod(in startup)so now i can only run through safe mode.In which way i can unistall AMD by the time i cant run in normal mode? What i did was to go to device manager and disable all of them and enable one by one to see what is causing the bsod and i find out its from Display Adapters,the AMD Mobility Radeon HD 5000 Series what is causing my bsod,when i disable this only i tried to restart my laptop and there wasnt any bsod.So what i have to do now?Im really confused.
Here is a photo of it.(sorry for the language,its in Greek)
My System SpecsSystem Spec
28 Nov 2014   #6

Windows 10 Pro/ Windows 10 Pro Insider

My inclination is if you are not getting BSODs, Leave it the way it is. If you have options in BIOS (and they may be hidden) Disable the on board graphics. Also, in CCC look for options of setting the preferred Graphics adapter to the HD 5000. I know that is not the preferred method and will affect your battery life. However, in most cases, that is the way problems are fixed.
My System SpecsSystem Spec

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