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Windows 7: BSOD - random, BAD_POOL_HEADER error ox00000019

29 Nov 2014   #1

Windows 7 Home Premium 64 Bit
BSOD - random, BAD_POOL_HEADER error ox00000019


Looking for your help in resolving a random BSOD occurrence on my desktop computer (windows 7 64 bit).

  • I cannot correlate this issue with a installation of any particular software.
  • It occurs about once a day.The attachment contains two Minidumps. Both have Bug Check String BAD_POOL_HEADER 0x00000019. However one has filenames "hal.dll,ntoskrnl.exe,usbehci.sys" while the other has "hal.dll,ntoskrnl.exe,USBPORT.SYS". I don't know what to conclude from this.
  • I have run memtest86 and it has not flagged any errors.
  • Latest updates pushed my microsoft have been applied.
  • I have attached the "DM Log Collector" logs and also the output WinDbg.

I first time posting on this forum. Please let me know if I've missed providing any information information.

Thanks for your help.

My System SpecsSystem Spec
29 Nov 2014   #2

Windows 10 Pro x64

Firefox is causing the problem. The image name is USBPORT.sys
I think your problem is that you are downloading files directly to your USB. That maybe causing the BSOD. I know it might sound crazy but it might just be the case.
My System SpecsSystem Spec
29 Nov 2014   #3

Windows 7 Home Premium 64 Bit


It's true that firefox is my default browser.
However, I have seen BSOD even when I was not using the computer.
For sure, I was not downloading to a USB drive at the time any of the BSODs ohave ccurred.

Can you please comment on the two minidumps in attachment I had provided in my first post?
what's common between the who and what's different? Hoping that this might provide some clues.

BTW - I have downloaded Speccy. The system temperature is 31 C.

thanks for your prompt response.

My System SpecsSystem Spec

29 Nov 2014   #4

Windows 10 Pro x64

Hmm, If it was not downloading anything than it means one thing:
The driver port is bad
Update your USB port drivers.

I would recommend to update the USB port and some other drivers because they are outdated:

BrFiltLo Brother USB Mass-Storage 8/6/2006 8:51:06 PM C:\windows\system32\DRIVERS\BrFiltLo.sys
BrFiltUp Brother USB Mass-Storage 8/6/2006 8:51:02 PM C:\windows\system32\DRIVERS\BrFiltUp.sys
Brserid Brother MFC Serial Por Kernel 8/6/2006 8:51:11 PM C:\windows\system32\Drivers\Brserid.sys
BrSerWdm Brother WDM Serial driver Kernel 8/6/2006 8:51:00 PM C:\windows\system32\Drivers\BrUsbMdm.sys
BrUsbSer Brother MFC USB Serial Kernel 8/9/2006 7:11:02 AM C:\windows\system32\Drivers\BrUsbSer.sys
My System SpecsSystem Spec

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