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Windows 7: BSOD using FreemakeVideoConverter Page_Fault_ other frequent BSOD

05 Dec 2014   #11

windows 7 Home Premium 64bit service pack 1

Thank you Essenbe, I have downloaded the iso memtest and burned a cd, but I do not remember how to boot on the CD;
is it some key F2 or F12 and when do I press it ? Or configure the boot order but how ?
I already tested the memory with the Microsoft utilities but it was very short (may be 20 minutes) no failure.

My System SpecsSystem Spec
05 Dec 2014   #12

Windows 10 Pro/ Windows 10 Pro Insider

This is the best test we have, but takes quite a while. Just from memory, I believe with Dell, it is F12. Guring boot up when you see the Dell Logo strt tapping F12. You only have a couple of seconds, if you are too late, you will boot into your OS. If it works, you will see a list of every hard drive, CD/DVD drive or USB Flash drive attached to your computer. Use the up and down keys to highlight the device you want to boot from, hit enter and it should boot from that device. If you downloaded the version 5.01, when it starts it will say hit some F key or some other key if you have a multicore CPU. DO NOT HIT ANYTHING, the test will begin in a couple of seconds and will continue to run until you stop it. Let it run for a full 8 passes. It will tell you how many passes it has done and how many errors. If it finds even 1 error, stop the test, your ram has failed and there is no reason to continue.

Just so you understand. We are not asking you to run the same test 8 times. Each pass tests a different thing. I think there are 10 tests in each pass they test different things also, So it takes 8 consecutive passes, all at the same time to fully test the ram, if you stop it and start it back, it will start over at the beginning. So, 8 passes all at the same time.

If, for some reason, you cannot get to the boot menu from the F12 key, try F11 or some other key. If that does not work, make sure your CD is in the CD/DVD burner and boot into bios, go to the boot selection part of the bios and set the CD/DVD as 1st boot device and the Hard drive as 2nd boot device, save and exit, you should boot right into the test. After the test, you can either leave it that way or boot into bios and change the boot order. many people set theirs with the CD/DVD as 1 st boot device normally. Dell's used to be shipped that way. The purpose is to alleviate this problem in case the computer won't boot. Just put a repair disk in and boot up, the repair disk will be recognized before the DVD. If you do not have a bootable boot device in the DVD drive, the computer will automatically look to the 2nd boot device, your hard drive. So, either way, or you may be lucky and have to do nothing. just reboot.
My System SpecsSystem Spec
06 Dec 2014   #13

windows 7 Home Premium 64bit service pack 1

Thank you Essenbe. In fact the key for set-up was F2. This night I ran the test for a little more than 8 passes (14 hours) and no error. The temperature was constantly 74 or 75 Celsius. So I suppose that the problem does not come from the ram, this is rather good news. I suspect something related to the graphic card or drivers for the Hard drives because I begun to get my computer freezing after changing the hard drive 4 months ago and installing the SSD Samsung. There might be 2 different causes, one for freezing and one for BSOD.
My System SpecsSystem Spec

06 Dec 2014   #14

windows 7 Home Premium 64bit service pack 1
Older BSOD and sysdata

I just found 3 files I saved from previous BSOD, I have also 2 older dmp files but I don't know how to read or upload them. I have a sysdata that I cannot upload.
My System SpecsSystem Spec
06 Dec 2014   #15

Windows 10 Pro/ Windows 10 Pro Insider

The easiest way is to run the BSD Posting instructions again, Use option #2 and press the 'Grab All' button and five it time to do it's collection. Then upload it in your next post.

Please download Core temp and watch your CPU temps. They should have nit been 74C.
My System SpecsSystem Spec
06 Dec 2014   #16

windows 7 Home Premium 64bit service pack 1
New Grab results - results of Core-Temp

Essenbe, I ran again SF and Grab all , I attach the results and also a screen capture of Core Temp.
min Temp is 47 C max is 75, most of the time is 51 C. It was 74 C when running memtest.
My System SpecsSystem Spec
11 Dec 2014   #17

windows 7 Home Premium 64bit service pack 1
new BSOD stop 0x0000001E saving openoffice to disk

saving a file to disk F new BSOD
Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7601.
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 1e
BCP2: FFFFF8000270A7FC
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
using then Who crashed (home edition) to read and analyse the dump file : drivers accused
My System SpecsSystem Spec
11 Dec 2014   #18

Windows 10 Pro/ Windows 10 Pro Insider

jeanpierregeorg, what you uploaded was the instructions for Who Crashed. I need the results from
Blue Screen of Death (BSOD) Posting Instructions I don't use Who Crashed.
My System SpecsSystem Spec
11 Dec 2014   #19

windows 7 Home Premium 64bit service pack 1

Sorry, here are the "grab all " results
My System SpecsSystem Spec
11 Dec 2014   #20

Windows 10 Pro/ Windows 10 Pro Insider

Sorry, I didn't answer the above question. I believe Dell is the F12 key, and use the arrow keys to select the device you want to boot from. Some Dell computers come with the CD/DVD as the 1st boot device which means you don't have to do anything to boot from the DVD, just restart. it will ask if you want to boot from DVD press any key. Do it quickly, I think you only have a couple of seconds.

Here is what the dump file says is the cause

start             end                 module name
fffff880`0305d000 fffff880`03161000   aswSnx   T (no symbols)           
    Loaded symbol image file: aswSnx.sys
    Image path: aswSnx.sys
    Image name: aswSnx.sys
    Timestamp:        Fri Nov 21 05:17:12 2014 (546F1F38)
    CheckSum:         00102CB2
    ImageSize:        00104000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is the avast! Virtualization Driver


start             end                 module name
fffff880`070e2000 fffff880`07104000   aswMonFlt T (no symbols)           
    Loaded symbol image file: aswMonFlt.sys
    Image path: aswMonFlt.sys
    Image name: aswMonFlt.sys
    Timestamp:        Thu Nov 06 06:53:07 2014 (545B6F33)
    CheckSum:         0001B7AA
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is the avast! File System Minifilter Driver

I believe I would, at least for the time being, uninstall Avast usint their removal tool (Avast Uninstall Utility | Download aswClear for Avast Removal) and replacing it with Microsoft security essentials

After that, Create a restore point before doing anything. The link to do that is below. Use the computer as normal for at least 24 hours of actual use. it will seem rather sluggish, which is normal. Just be sure when setting it up, to sort the drivers by provider and select all of the non Microsoft drivers.

warning   Warning
Be sure to create a System Restore point before proceeding further System Restore Point - Create

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
information   Information

What is Driver Verifier:
It puts stress on the drivers, and tries to make the faulty driver crash the computer. It is designed this way, to attempt to trap the offending driver.

What you will notice:
It will tend to make the computer rather slow and sluggish because the drivers are being stressed.
warning   Warning

Before enabling DV, make sure you have created a system restore point before enabling Driver Verifier. make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec

 BSOD using FreemakeVideoConverter Page_Fault_ other frequent BSOD

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