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Windows 7: BSOD 0x0000009f win7 x64 while shuting down my PC

05 Dec 2014   #1

Windows 7 Ultimate x64
BSOD 0x0000009f win7 x64 while shuting down my PC

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa80039df040, 0xfffff80000b9a4d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 120414-17097-01.

Any idea why ?
My System SpecsSystem Spec
12 Dec 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER\Downloads\Compressed\PC-04_12_2014_215143,52\120414-18049-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`02441c32?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`035536b2?
Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`03265000 PsLoadedModuleList = 0xfffff800`034a8890
Debug session time: Thu Dec  4 06:41:56.811 2014 (UTC + 6:00)
System Uptime: 0 days 4:29:04.215
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa80039df040, fffff80000b9a4d0}

Implicit thread is now fffffa80`039df040
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : WUDFRd.sys ( WUDFRd!RdDevice::MarkForDelete+26 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa80039df040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9a4d0, nt!TRIAGE_9F_PNP on Win7

Debugging Details:

Implicit thread is now fffffa80`039df040







LAST_CONTROL_TRANSFER:  from fffff800032d05f2 to fffff800032dda8a

fffff880`033c4100 fffff800`032d05f2 : fffffa80`039df040 fffffa80`039df040 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`033c4240 fffff800`032e199f : 00000000`00000000 00000000`00000002 00000000`00000000 fffffa80`05f339d0 : nt!KiCommitThreadWait+0x1d2
fffff880`033c42d0 fffff800`033eb875 : 00000000`00000000 fffffa80`00000000 fffffa80`05f33400 fffffa80`05f33a00 : nt!KeWaitForSingleObject+0x19f
fffff880`033c4370 fffff880`0764f9ea : fffffa80`0682e560 fffffa80`05f339d0 fffffa80`21444d55 00000000`0000041f : nt!IoReleaseRemoveLockAndWaitEx+0x45
fffff880`033c43b0 fffff880`0764ee52 : 00000000`00000000 fffffa80`05f339d0 fffffa80`06829702 fffffa80`0682e560 : WUDFRd!RdDevice::MarkForDelete+0x26
fffff880`033c43e0 fffff880`0764e37e : fffffa80`0607fce0 fffffa80`0607fce0 fffff880`07674158 fffffa80`05f339e0 : WUDFRd!RdDriver::DeleteDrvMgrCtrlDevice+0x1e
fffff880`033c4410 fffff880`07657db4 : 00000000`00000001 fffffa80`05f339e0 fffffa80`7c444d55 00000000`0000046b : WUDFRd!RdDriver::UnprepareSharedResources+0x92
fffff880`033c4440 fffff880`076579dc : 00000000`00000001 fffffa80`06829790 00000000`ffffffff fffffa80`04fecbf0 : WUDFRd!RdFdoDevice::~RdFdoDevice+0x264
fffff880`033c44c0 fffff880`0764bd0d : 00000000`00000000 fffff880`07651e05 fffffa80`06829702 fffff880`07674158 : WUDFRd!RdFdoDevice::`vector deleting destructor'+0x14
fffff880`033c44f0 fffff880`0764c1af : fffffa80`04fecbf0 fffff880`0764bd0d 00000000`00000000 fffff800`032dda00 : WUDFRd!CUMDFUnknown::Release+0x21
fffff880`033c4520 fffff880`0765270a : fffffa80`039ceb30 fffffa80`05f336a0 fffffa80`05f87010 00000000`00000000 : WUDFRd!WdfObject::ReleaseWait+0x7f
fffff880`033c4560 fffff880`07652a33 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000001 : WUDFRd!RdPnpTracker::RdPnpProcessor+0x342
fffff880`033c45f0 fffff880`0765232f : fffffa80`05f87010 fffffa80`05f87010 fffffa80`05f3361b 00000000`00000103 : WUDFRd!RdPnpTracker::RdPnpProcessor+0x66b
fffff880`033c4680 fffff880`07650de6 : 00000000`0000001b fffffa80`05f336a0 fffffa80`05f87010 fffff8a0`000a2690 : WUDFRd!RdPnpTracker::RdPnp+0x407
fffff880`033c46f0 fffff880`0764d4ce : 00000000`00000000 00000000`c000001b fffffa80`05f87010 00000000`c000001b : WUDFRd!RdDevice::ProcessIrp+0x132
fffff880`033c4730 fffff800`03546571 : fffffa80`05f33420 fffff880`033c4828 00000000`c00000bb fffffa80`05f87010 : WUDFRd!RdDriver::RdDispatch+0xda
fffff880`033c4770 fffff800`036c73c1 : fffffa80`06829790 00000000`00000000 fffffa80`0685c010 00000000`00000801 : nt!IopSynchronousCall+0xe1
fffff880`033c47e0 fffff800`033dd063 : fffff8a0`039ccd10 fffff8a0`039ccd10 00000000`0000002b 00000000`00000000 : nt!IopRemoveDevice+0x101
fffff880`033c48a0 fffff800`036c6f14 : fffffa80`0685c010 00000000`00000000 00000000`00000002 00000000`00000008 : nt!PnpRemoveLockedDeviceNode+0x1a3
fffff880`033c48f0 fffff800`036c7020 : 00000000`00000000 fffffa80`06829700 fffff8a0`03c5a850 fffff800`034deca0 : nt!PnpDeleteLockedDeviceNode+0x44
fffff880`033c4920 fffff800`036c7119 : fffffa80`04fec602 fffffa80`04fec660 00000000`00000001 00000000`00000000 : nt!PnpDeleteLockedDeviceNodes+0xa0
fffff880`033c4990 fffff800`036c7291 : fffffa80`04fec660 00000000`00000000 fffffa80`04fec660 00000000`00000001 : nt!PnpDelayedRemoveWorker+0x79
fffff880`033c49e0 fffff800`033dd29a : 00000000`00000000 fffffa80`0694c220 00000000`0000000a 00000000`00000000 : nt!PnpChainDereferenceComplete+0x131
fffff880`033c4a20 fffff800`037582c0 : 00000000`00000000 fffffa80`0685c010 fffff8a0`04d5c670 00000000`00000001 : nt!PnpIsChainDereferenced+0xda
fffff880`033c4aa0 fffff800`0375855c : fffff880`033c4c78 00000000`00000000 fffff8a0`0d99b800 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xff0
fffff880`033c4be0 fffff800`0364173e : 00000000`00000000 fffffa80`03b85070 fffff8a0`04d5c670 00000000`00000001 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`033c4c10 fffff800`032e4261 : fffff800`035453d8 fffff8a0`04d5c670 fffff800`034802d8 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x54d9b
fffff880`033c4c70 fffff800`0357673a : 00000000`00000000 fffffa80`039df040 00000000`00000080 fffffa80`039ceb30 : nt!ExpWorkerThread+0x111
fffff880`033c4d00 fffff800`032cb8e6 : fffff880`03163180 fffffa80`039df040 fffff880`0316dfc0 ffffffff`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`033c4d40 00000000`00000000 : fffff880`033c5000 fffff880`033bf000 fffff880`0a4c6730 00000000`00000000 : nt!KxStartSystemThread+0x16


fffff880`0764f9ea 4883c428        add     rsp,28h


SYMBOL_NAME:  WUDFRd!RdDevice::MarkForDelete+26

FOLLOWUP_NAME:  MachineOwner




FAILURE_BUCKET_ID:  X64_0x9F_4_WUDFRd!RdDevice::MarkForDelete+26

BUCKET_ID:  X64_0x9F_4_WUDFRd!RdDevice::MarkForDelete+26

Followup: MachineOwner

0: kd> lmvm WUDFRd
start             end                 module name
fffff880`07648000 fffff880`0767e000   WUDFRd     (pdb symbols)          c:\symbols\WUDFRd.pdb\C78C2B37DADA49AEADDEFD5150BF44C31\WUDFRd.pdb
    Loaded symbol image file: WUDFRd.sys
    Mapped memory image file: c:\symbols\WUDFRd.sys\5010AABE36000\WUDFRd.sys
    Image path: \SystemRoot\system32\DRIVERS\WUDFRd.sys
    Image name: WUDFRd.sys
    Timestamp:        Thu Jul 26 08:26:06 2012 (5010AABE)
    CheckSum:         000365F0
    ImageSize:        00036000
    File version:     6.2.9200.16384
    Product version:  6.2.9200.16384
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     WUDFRd.sys
    OriginalFilename: WUDFRd.sys
    ProductVersion:   6.2.9200.16384
    FileVersion:      6.2.9200.16384 (win8_rtm.120725-1247)
    FileDescription:  Windows Driver Foundation - User-mode Driver Framework Reflector
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Please uninstall Daemon Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7.

 SPTD Removal:

  • Uninstall the software using Add/Remove Programs.
  • Reboot the system.
  • Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.
  • DuplexSecure - Downloads
As an alternative, many people recommend the use of Total Mounter or Magic ISO

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:

 Temp Monitoring

Check for heating issues using Speccy or HWMonitor.

Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
12 Dec 2014   #3

Windows 7 Ultimate x64

thank you
My System SpecsSystem Spec


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