BSOD after 5 mins of DOTA 2, recurring BSOD ever since

Ironsider · 06 Dec 2014

Hi everyone. I've experienced consistent BSOD playing DOTA 2 about 3 months back (5 mins in game), stopped playing since, and now tried again. Back then it only happened when playing DOTA 2, but now it happens even in offline games and randomly while on other programs (Chrome, Word, etc.). I tried "fixing my performance" by using AVG to delete unneeded files, and I think it deleted some of the earlier dumpfiles. This is my first time in the forum, as I'm not really familiar with technicalities (My first instinct was to have my computer reformatted). Sorry if this issue was tackled before, I really don't understand most of this. Hoping this works, and I'm hoping someone here could help me out. Thanks in advance.

Golden · 06 Dec 2014

Couple of things going on here.

Code:

fffff800`00b9aa40  00000000`00000002
fffff800`00b9aa48  fffff880`087d62c0Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 NETwNs64+0x3982c0
fffff800`00b9aa50  fffff800`00b94080
fffff800`00b9aa58  fffffa80`0c9f4990
.
.
.
fffff880`0843e000 fffff880`08f74000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Fri Dec 02 17:20:55 2011 (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Intel WiFi driver here:
https://downloadcenter.intel.com/Default.aspx

Code:

fffff800`00b9a7f8  00000000`00000000
fffff800`00b9a800  00000000`00000000
fffff800`00b9a808  fffff880`102b68deUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xb38de
fffff800`00b9a810  fffff800`00b94080
fffff800`00b9a818  fffffa80`0c9f4990
fffff800`00b9a820  00000000`00000000
.
.
.
fffff880`10203000 fffff880`10ffc560   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Jan 06 14:06:45 2012 (4F066C4D)
    CheckSum:         00E03E19
    ImageSize:        00DF9560
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Intel video drivers here:
https://downloadcenter.intel.com/Default.aspx

Code:

DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	Ironside\Rodge	HKU\S-1-5-21-768805047-892613177-855845204-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
.
.
.
McAfee Security Scan Plus	c:\progra~1\mcafee~1\385c9a~1.150\sssche~1.exe	Public	Common Startup

Uninstall both of these - they are well documented causes of BSOD's - replace McCrapy with MSE.

Code:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\AVG PC TuneUp 2015	Public:Start Menu\Programs\AVG PC TuneUp 2015	Public
Start Menu\Programs\AVG PC TuneUp 2015\All functions	Public:Start Menu\Programs\AVG PC TuneUp 2015\All functions	Public

Uninstall the above - AVG is shite, and tune-up utilities do more harm than good.

Run Windows Update and install ALL updates, including Optional Updates.

Ironsider · 06 Dec 2014

Thank you for taking the time to check my problem out. Will try your suggestion out.

Ironsider · 06 Dec 2014

Alright, I tried it and it still BSOD-ed. Could this be a problem unseen in the reports? I'll be attaching the latest dump file. Again, would greatly appreciate it if you or someone could take a look. Thanks again.

BTW I don't know if it helps, but my laptop's fan seems to go crazy (Full blast) after every BSOD.

Golden · 06 Dec 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801a6c94e0, fffff8800fd54828, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+921828 )

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f433000 fffff880`10113000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Nov 13 07:21:31 2014 (5463C853)
    CheckSum:         00CA4D59
    ImageSize:        00CE0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
7: kd> lmvm netwns64
start             end                 module name
fffff880`0768d000 fffff880`081c3000   NETwNs64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Fri Dec 02 17:20:55 2011 (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You haven't updated the Intel WiFi driver:
https://downloadcenter.intel.com/Default.aspx

I'll get some help with the 0x116 video bugcheck

Ironsider · 07 Dec 2014

Really? I downloaded Intel(R) Driver Update Utility 2.0 and had it scan my system for new updates. It detected Intel PROSet/Wireless Software and Drivers, which I then updated to 15.13.0.1. I thought that was it. Will try to manually search for the wifi drivers. Thanks again for taking the time to check it out.

EDIT: Okay just checked manually and apparently there's an even later update that the utility didn't pick up (I think. Not really familiar with technicalities). Downloading now.

Ironsider · 07 Dec 2014

Updated the Intel WiFi driver, still BSOD-ed.

Golden · 07 Dec 2014

Upload new zip file.

Ironsider · 07 Dec 2014

Sorry about that, forgot to upload the file. But anyway, tried it a few more times, couple of new BSOD's. But I noticed it lasts longer now, around 15-30 mins before BSOD. Thanks.

Golden · 07 Dec 2014

Code:

Name	Intel(R) HD Graphics 4000
PNP Device ID	PCI\VEN_8086&DEV_0166&SUBSYS_10CB1462&REV_09\3&11583659&1&10
Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description	Intel(R) HD Graphics 4000
Adapter RAM	(2,080,374,784) bytes
Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version	10.18.10.3958
INF File	oem29.inf (iIVBM_w7 section)
Color Planes	Not Available
Color Table Entries	Not Available
Resolution	Not Available
Bits/Pixel	Not Available
Memory Address	0xF6400000-0xF67FFFFF
Memory Address	0xD0000000-0xDFFFFFFF
I/O Port	0x0000F000-0x0000F03F
IRQ Channel	IRQ 4294967294
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\igdkmd64.sys (10.18.10.3958, 3.65 MB (3,828,152 bytes), 10/1/2014 7:54 PM)
	
Name	NVIDIA GeForce GTX 675M
PNP Device ID	PCI\VEN_10DE&DEV_1212&SUBSYS_10CB1462&REV_A1\4&4F10981&0&0008
Adapter Type	GeForce GTX 675M, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 675M
Adapter RAM	(1,048,576) bytes
Installed Drivers	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version	9.18.13.4475
INF File	oem38.inf (Section036 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 59 hertz
Bits/Pixel	32
Memory Address	0xF4000000-0xF60FFFFF
Memory Address	0xE0000000-0xEBFFFFFF
Memory Address	0xE8000000-0xEBFFFFFF
I/O Port	0x0000EF80-0x0000EFFF
IRQ Channel	IRQ 16
Driver	c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.4475, 12.60 MB (13,213,512 bytes), 11/30/2014 11:10 PM)

Can you turn one of these OFF (normally in the BIOS) and monitor for BSOD using one card?