BSOD 0x0000000A crash 5 mins after start up


  1. Posts : 42
    Windows 7 Pro x64 SP1
       #1

    BSOD 0x0000000A crash 5 mins after start up


    I have Vista with current updates. This computer has been solid for years, but all of a sudden it's crashing. I don't recall installing anything lately and I restored it to an earlier date. I scanned for viruses and malware, did driver updates but it's still crashing. It will crash about 3 - 5 mins after start-up.

    Thanks in advance for your help.

    Marty
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.

    Make sure your dump logging is enabled.

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click System.
    3. Click the Advanced tab, and then click Settings under Startup and Recovery.
    4. Check Write an even to the system log, and Automatically restart.
    5. In the Write debugging information list, click Small memory dump (256k).


    Location of Dumps:
    C:\Windows\minidump
      My Computer


  3. Posts : 42
    Windows 7 Pro x64 SP1
    Thread Starter
       #3

    New minidump file


    Thanks for your response koolkat77. Here's a new minidump file
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Code:
    
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\admin\Downloads\MARTYLAPTOP-Fri_12_12_2014_193039_74\Mini121214-03.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 6002.18881.amd64fre.vistasp2_gdr.130707-1535
    Machine Name:
    Kernel base = 0xfffff800`02a1f000 PsLoadedModuleList = 0xfffff800`02be3e30
    Debug session time: Sat Dec 13 09:13:05.044 2014 (UTC + 6:00)
    System Uptime: 0 days 0:03:44.065
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ..............
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffffa600b059d60, 0, 0}
    
    *** WARNING: Unable to verify timestamp for NETw5v64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5v64.sys
    Probably caused by : NETw5v64.sys ( NETw5v64+5a0d )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffffa600b059d60, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002c46080
    GetUlongFromAddress: unable to read from fffff80002c46160
     ffffffffffffffff 
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    +0
    fffffa60`0b059d60 f8              clc
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    BUGCHECK_STR:  0x1E_c0000005_R
    
    CUSTOMER_CRASH_COUNT:  3
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  Dropbox.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002f37b4c to fffff80002a86630
    
    CONTEXT:  fffffa600b05a5d0 -- (.cxr 0xfffffa600b05a5d0)
    rax=0000000000000963 rbx=0000000000000963 rcx=fffffa800664f4f0
    rdx=0000000000000001 rsi=fffffa6002516000 rdi=fffffa6000001bb8
    rip=fffff80002a86630 rsp=fffffa600b05ae30 rbp=fffff6fd300128b0
     r8=fffffa80008bbc90  r9=00000000e73fef11 r10=0000fffffffff000
    r11=0000058000000000 r12=fffef2801a335b00 r13=000000000000096b
    r14=fffffa800664f4e0 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nt!MmMapLockedPagesSpecifyCache+0x350:
    fffff800`02a86630 410fb64c241a    movzx   ecx,byte ptr [r12+1Ah] ds:002b:fffef280`1a335b1a=??
    Resetting default scope
    
    STACK_TEXT:  
    fffffa60`0b05ae30 fffff800`02f37b4c : fffffa80`0664f4b0 00000000`00002513 00000000`00000000 fffffa60`03a0e005 : nt!MmMapLockedPagesSpecifyCache+0x350
    fffffa60`0b05aef0 fffff800`02f37423 : fffffa80`08414c30 fffffa80`08414c30 00000000`00000000 fffffa80`0664f4b0 : hal!HalpDmaSyncMapBuffers+0x54
    fffffa60`0b05afa0 fffff800`02f3a399 : fffffa80`0619ceb8 fffffa80`08414c30 fffffa80`0664f4b0 fffffa80`061e4400 : hal!HalpDmaMapScatterTransfer+0xa3
    fffffa60`0b05aff0 fffff800`02f3a312 : fffffa80`0619ceb8 fffffa80`0619ceb0 00000000`000005b4 00000000`00000001 : hal!HalpMapTransfer+0x79
    fffffa60`0b05b070 fffff800`02f3980f : 00000000`00000000 fffff800`02f36e45 00000000`00000000 00000000`00000005 : hal!IoMapTransfer+0x8e
    fffffa60`0b05b0b0 fffff800`02f399bd : fffffa80`08191050 fffffa80`08414c30 00000000`00000001 fffffa80`00000000 : hal!HalpAllocateAdapterCallback+0xc7
    fffffa60`0b05b150 fffff800`02f39ff6 : fffffa80`08414c30 00000000`00000100 fffffa80`08414c00 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
    fffffa60`0b05b180 fffff800`02f395df : fffffa80`066d8060 00000000`00000172 fffffa80`08414c30 fffffa80`0605bf10 : hal!HalAllocateAdapterChannel+0x11a
    fffffa60`0b05b1c0 fffffa60`01609818 : fffffa80`05ae4cf0 fffffa80`0605bf50 00000000`000000a0 fffffa60`03c4e3f7 : hal!HalBuildScatterGatherList+0x2f3
    fffffa60`0b05b230 fffffa60`03a07a0d : fffffa80`081911a0 fffffa60`03c4dff0 fffffa80`06028c10 fffff780`00000014 : ndis!NdisMAllocateNetBufferSGList+0x108
    fffffa60`0b05b2d0 fffffa80`081911a0 : fffffa60`03c4dff0 fffffa80`06028c10 fffff780`00000014 00000000`00000000 : NETw5v64+0x5a0d
    fffffa60`0b05b2d8 fffffa60`03c4dff0 : fffffa80`06028c10 fffff780`00000014 00000000`00000000 00000172`00000100 : 0xfffffa80`081911a0
    fffffa60`0b05b2e0 fffffa80`06028c10 : fffff780`00000014 00000000`00000000 00000172`00000100 00000000`00000000 : NETw5v64+0x24bff0
    fffffa60`0b05b2e8 fffff780`00000014 : 00000000`00000000 00000172`00000100 00000000`00000000 fffffa60`03a0faa9 : 0xfffffa80`06028c10
    fffffa60`0b05b2f0 00000000`00000000 : 00000172`00000100 00000000`00000000 fffffa60`03a0faa9 fffffa60`03ccdba0 : 0xfffff780`00000014
    
    
    FOLLOWUP_IP: 
    NETw5v64+5a0d
    fffffa60`03a07a0d ??              ???
    
    SYMBOL_STACK_INDEX:  a
    
    SYMBOL_NAME:  NETw5v64+5a0d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: NETw5v64
    
    IMAGE_NAME:  NETw5v64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  49aec1b4
    
    STACK_COMMAND:  .cxr 0xfffffa600b05a5d0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_NETw5v64+5a0d
    
    BUCKET_ID:  X64_0x1E_c0000005_R_NETw5v64+5a0d
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm NETw5v64
    start             end                 module name
    fffffa60`03a02000 fffffa60`03f3b000   NETw5v64 T (no symbols)           
        Loaded symbol image file: NETw5v64.sys
        Image path: NETw5v64.sys
        Image name: NETw5v64.sys
        Timestamp:        Thu Mar 05 00:00:20 2009 (49AEC1B4)
        CheckSum:         005300B6
        ImageSize:        00539000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    You could update this driver: Driver Reference Table

    Sometimes drivers remain and do not get completely uninstalled.

     Driver Removal Process:


    • Download Driver Sweeper to the desired location.
    • Extract the files from the zip.
    • Uninstall the driver Program & Features - Control Panel.
    • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.

    Link to full tutorial: Drivers - Clean Left over Files after Uninstalling
      My Computer


  5. Posts : 42
    Windows 7 Pro x64 SP1
    Thread Starter
       #5

    Thanks, I'll give it a shot.
      My Computer


  6. Posts : 42
    Windows 7 Pro x64 SP1
    Thread Starter
       #6

    The driver netw5v64.sys isn't available. Now what?
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Maybe google it yourself or you could use the Intel® Driver Update Utility
      My Computer


  8. Posts : 42
    Windows 7 Pro x64 SP1
    Thread Starter
       #8

    Solved


    I ended up reloading hal.dll and that solved the problem. Don't know why, but that took care of it.
      My Computer


 

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