BSOD usually while using GoToAssist

jessebrownarrow · 11 Dec 2014

Hello Everyone,
For the last couple of weeks, my computer has been randomly blue-screening while I am trying to use GoToAssist. I have been using this program for over a year with no problems, but now it happens almost every time I use the program. My first guess was a virus, so I ran a malwarebytes, tdsskiller, and hitman pro scan on my computer and none of them found anything. I have attached the dump files below.

Any help would be greatly appreciated!

gregrocker · 12 Dec 2014

While you wait for analysis, start working through the Troubleshooting Steps for Windows 7 which often themselves will uncover the problem.

Golden · 12 Dec 2014

Code:

fffff880`095f9820  00000000`00000000
fffff880`095f9828  00000000`00000000
fffff880`095f9830  fffffa80`099b13e0
fffff880`095f9838  fffff880`01b6da9aUnable to load image \??\C:\Program Files\N-able Technologies\AVDefender\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0xca9a
fffff880`095f9840  00000000`00000000
fffff880`095f9848  fffffa80`03afba20
fffff880`095f9850  fffff880`095f9b60

Bitdefender is flagged as the culprit in all 3 of your .dmp files. Usually the solution is to replace it with something like MSE. However, am I correct in saying that this PC is in a corporate environment? If so, you should bring this problem to the attention of the system administrator, as there may be other factors to consider.

jessebrownarrow · 12 Dec 2014

Golden,
Thank you for the letting me know what was going on. I am working with my system administrator to get this resolved. Thanks for your help!