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Windows 7: BSOD usually while using GoToAssist

11 Dec 2014   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
BSOD usually while using GoToAssist

Hello Everyone,
For the last couple of weeks, my computer has been randomly blue-screening while I am trying to use GoToAssist. I have been using this program for over a year with no problems, but now it happens almost every time I use the program. My first guess was a virus, so I ran a malwarebytes, tdsskiller, and hitman pro scan on my computer and none of them found anything. I have attached the dump files below.

Any help would be greatly appreciated!

My System SpecsSystem Spec
12 Dec 2014   #2
Microsoft MVP


While you wait for analysis, start working through the Troubleshooting Steps for Windows 7 which often themselves will uncover the problem.
My System SpecsSystem Spec
12 Dec 2014   #3
Microsoft MVP

Windows 7 Ult. x64

fffff880`095f9820  00000000`00000000
fffff880`095f9828  00000000`00000000
fffff880`095f9830  fffffa80`099b13e0
fffff880`095f9838  fffff880`01b6da9aUnable to load image \??\C:\Program Files\N-able Technologies\AVDefender\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
fffff880`095f9840  00000000`00000000
fffff880`095f9848  fffffa80`03afba20
fffff880`095f9850  fffff880`095f9b60
Bitdefender is flagged as the culprit in all 3 of your .dmp files. Usually the solution is to replace it with something like MSE. However, am I correct in saying that this PC is in a corporate environment? If so, you should bring this problem to the attention of the system administrator, as there may be other factors to consider.
My System SpecsSystem Spec

12 Dec 2014   #4

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Thank you for the letting me know what was going on. I am working with my system administrator to get this resolved. Thanks for your help!
My System SpecsSystem Spec

 BSOD usually while using GoToAssist

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