BSOD - Bad_Pool_Header - error 0x00000019


  1. Posts : 3
    windows 7 ultimate x64
       #1

    BSOD - Bad_Pool_Header - error 0x00000019


    Getting this error at random times, no real rhyme or reason to what im doing at the time. I could be watching youtube, playing a game or just surfing the web. I have included a log from the DM Log Collector found in Option One of Blue Screen of Death (BSOD) Posting Instructions.

    Any help would be greatly appreciated!
      My Computer


  2. Posts : 1,810
    Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
       #2

    Hello DxWo, Welcome to Sevenforums!

    Three of your crash dumps indicate a stop error caused by a driver used by an outdated version of Process explorer. Please remove Process explorer and see if that helps

    Code:
    *** WARNING: Unable to verify timestamp for PROCEXP113.SYS
    *** ERROR: Module load completed but symbols could not be loaded for PROCEXP113.SYS
    Probably caused by : PROCEXP113.SYS ( PROCEXP113+13e3 )
    Code:
    start             end                 module name
    fffff880`073b8000 fffff880`073c0000   PROCEXP113 T (no symbols)           
        Loaded symbol image file: PROCEXP113.SYS
        Image path: \??\C:\Windows\system32\Drivers\PROCEXP113.SYS
        Image name: PROCEXP113.SYS
        Timestamp:        Mon Nov 03 16:19:45 2008 (490F6AF1)
        CheckSum:         00008FD1
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Also, please uninstall AVG and install Microsoft Security Essentials. See if that helps stabilize your PC
    AVG | Download tools and utilities

    Try the above and report back. I will continue to analyze the one dump that generated a different error than the other three.
      My Computer


  3. Posts : 3
    windows 7 ultimate x64
    Thread Starter
       #3

    Gator, Thank you for your response. As far as i know i do not have Process Explorer installed. I did download it as a standalone program and ran it a couple times but i dont see any uninstall/repair options in programs. Should i manually delete that file from Drivers? Should i delete the standalone Process Explorer program? Please advise, thank you.
      My Computer


  4. Posts : 26,869
    Windows 11 Pro
       #4

    DxWo316, According to the information provided by you, your Operating System is an HP OEM_SLP key on a custom built Gigabyte Motherboard. There is no way it can be a legal Operating system under those circumstances.

    Counterfeit installations such as yours contain heavily modified code that causes the installation to behave it unexpected ways. Analyzing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

    My recommendation is to install a genuine Windows 7. This will minimize the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a Genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them
      My Computer


  5. Posts : 3
    windows 7 ultimate x64
    Thread Starter
       #5

    Essenbe, i can understand how helping me could possibly be difficult, but i would still appreciate some insight if possible. As it appears to be an issue with process explorer and i have no issue getting rid of it, can you advise if deleting the driver causing the issue would possibly solve the issue, or would it cause me more harm?
      My Computer


  6. Posts : 26,869
    Windows 11 Pro
       #6

    It is against forum rules for me to assist you with an illegal Operating system. Please read the Forum Rules, in particular #4 https://www.sevenforums.com/misc.php?do=showrules. In order for your OS to activate, requires some heavy alteration of Protected System files which could be much of your problems. If you will install a legal Operating system and still have problems, we will be more than happy to help you. Until that time, there is nothing I can do to assist you.
      My Computer


  7. Posts : 17,322
    Win 10 Pro x64
       #7

    Go ahead and delete it, you've got bigger problems anyway since your OS has been tampered with to bypass activation.

    We don't support piracy here so that is the end of support.
      My Computer


 

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