BSOD (RSOD) playing WoW, Multiple Crashes.

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  1. Posts : 11
    Windows 7 Home Premium 64Bit SP1
       #1

    BSOD (RSOD) playing WoW, Multiple Crashes.


    Hi,

    I've been having multiple crashes (usually screen will flash white/grey and freeze) usually whilst playing WoW and/or having other things open.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8006B0C010
    BCP2: FFFFF8800FF45828
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\121414-6302-01.dmp
    C:\Users\Bart\AppData\Local\Temp\WER-9578-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I have attached the SF Diag tool zip.

    Any help would be appreciated.

    Thanks,
    Bart
      My Computer


  2. Posts : 11
    Windows 7 Home Premium 64Bit SP1
    Thread Starter
       #2

    Any assistance with this?

    It has just happened again twice...

    Thanks,
    Bart
      My Computer


  3. Posts : 26,869
    Windows 11 Pro
       #3

    Frontear, welcome to Seven Forums, I will try to help if I can. You have dump files dating back to 5/2014, all with the same problem. They stopped in June this year and started again this month. What happened during those months where there were no dump files?

    Your description od what you are seeing are classic signs of a Video driver problem or a video card going out. What you are experiencing is a classic video TDR error. That means your drivers are crashing but not recoverind in the time given by the OS so Windows assumes it is a video failure. TDR means Time delay and Recovery.

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck 116, {fffffa800e61e200, fffff8800fdc2828, ffffffffc000009a, 4}
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+921828 )
    Followup: MachineOwner
    Code:
     nvlddmkm
    start             end                 module name
    fffff880`0f66a000 fffff880`1034a000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Nov 12 14:51:31 2014 (5463C853)
        CheckSum:         00CA4D59
        ImageSize:        00CE0000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please try to update your video driver using the method described here NVIDIA Drivers - Avoid Problems
      My Computer


  4. Posts : 11
    Windows 7 Home Premium 64Bit SP1
    Thread Starter
       #4

    Well I was on hiatus from playing World of Warcraft during that period. It is only when I play the game that the random freezes occur.

    I will follow the Nvidia driver guide and give you an update.
      My Computer


  5. Posts : 11
    Windows 7 Home Premium 64Bit SP1
    Thread Starter
       #5

    The issue with this video card is that it started occurring back when I first purchased it.

    The issue disappeared with a driver update (or at least seemed to) but then when the next driver update came, it kept crashing again.
      My Computer


  6. Posts : 11
    Windows 7 Home Premium 64Bit SP1
    Thread Starter
       #6

    Driver version in the folders didn't match the version on the nvidia control panel.

    Clean install and everything matching.

    Hopefully fixes the issue.

    Will update with a log if I get another crash.

    Thanks essenbe.

    Bart
      My Computer


  7. Posts : 11
    Windows 7 Home Premium 64Bit SP1
    Thread Starter
       #7

    Well 5 mins into playing, the same error occurred.

    Zip log attached.
      My Computer


  8. Posts : 26,869
    Windows 11 Pro
       #8

    Same thing

    Code:
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800a363100, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800fb87828, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    Code:
    nvlddmkm
    start             end                 module name
    fffff880`0f265000 fffff880`0ff46000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Nov 20 17:01:23 2014 (546E72C3)
        CheckSum:         00C9D354
        ImageSize:        00CE1000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try uninstalling just like you did last time, then follow this Drivers - Clean Left over Files after Uninstalling Just be sure to only select Nvidia Display and PhysX, nothing else. Then follow the first tutorial in installing drivers and select only the Display Driver and PhysX.
      My Computer


  9. Posts : 26,869
    Windows 11 Pro
       #9

    Please use a utility and log the temps for your CPU and GPU or keep an eye on it and tell me what they are during your game.
      My Computer


  10. Posts : 26,869
    Windows 11 Pro
       #10

    two things.
    1. the reason I asked about logging temps or at least a utility that will tell us the high and low is because I found this in you event log
    Code:
    Event[1]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2014-01-15T17:20:06.715
      Event ID: 89
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Bart-PC
      Description: 
    ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
    _PSV = 379K             
    _TC1 = 1             
    _TC2 = 5             
    _TSP = 1000ms             
    _AC0 = 0K             
    _AC1 = 0K             
    _AC2 = 0K             
    _AC3 = 0K             
    _AC4 = 0K             
    _AC5 = 0K             
    _AC6 = 0K             
    _AC7 = 0K             
    _AC8 = 0K             
    _AC9 = 0K             
    _CRT = 379K             
    _HOT = 0K             
    _PSL - see event data.
    2. Would you please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
      My Computer


 
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