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Random Reboots (WHEA-LOGGER ID 20 win error)
Hi,
What i'm experiencing are random reboots (it happened 4 times), BUT while i was navigating in google maps, or watching a video on Youtube. Problem started to happen since the case was swapped by a tech to fit my Sapphire Radeon R9 290 Tri-x, which is pretty big...
I did several tests, and all went fine (memtest86+ 3 passes; Seagate HD diagnostics; Sfc/scannow). I didn't experience any problems during gaming.
The error codes are (pasted from Win Event Viewer)
Error 06/12/2014 17:34:37 WMI 10 None
Error 06/12/2014 17:33:50 WHEA-Logger 20 None ***
Error 06/12/2014 17:33:49 Service Control Manager 7009 None
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2) **
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2) **
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Critical 06/12/2014 17:32:54 Kernel-Power 41 (63) *
**:
Log Name: System
Source: Kernel-Processor-Power
Date:
Event ID: 35
Task Category: (2)
Level: Error
Description:
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware. <-- note that in every "**" error, the processor is different: from "processor 0 in group 0" to "processor 5 in group 0".
***:
Event ID 20 - WHEA-Logger
A fatal hardware error has occurred.
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor APIC ID: 0
The details view of this entry contains further information.
Note that the "**" errors occur every time i boot up the machine...like this:
Error 07/12/2014 11:48:38 WMI 10 None
Error 07/12/2014 11:47:42 Service Control Manager 7009 None
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
here are my stats:
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
AMD FX-6350 19 °C
Vishera 32nm Technology
RAM
8,00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. GA-78LMT-S2P (Socket M2) 30 °C
Graphics
VG248 (1920x1080@144Hz)
4096MB ATI AMD Radeon R9 200 Series (Sapphire/PCPartner) 44 °C
Storage
465GB Seagate ST500DM002-1BD142 ATA Device (SATA) 26 °C
Optical Drives
ELBY CLONEDRIVE SCSI CdRom Device
ATAPI iHAS524 B ATA Device
Audio
Realtek High Definition Audio
PSU:
Corsair VS 650W
...it happened recently, and i was browsing on firefox again (searching for a flight on Bing). Here it's "Who Crashed" log:
On Sat 13/12/2014 11:12:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121314-25864-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80082BA8F8, 0x0, 0x0) Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
A "Thermal issue" seems a bit strange, because HwMonitor showed low temperatures (between 20-35 °C except for the 43 °C of the graphics card). I really don't know what to say...
Thanks in advance for your help!