BSOD on employee workstation


  1. Posts : 1
    Win 7
       #1

    BSOD on employee workstation


    Hello, We are having an employee who has been getting a few bluescreens lately. I thought it was due to the NVidia drivers, but an update didn't seem to make much of a difference. New to this forum so I am attaching the dump in case anyone is able to diagnose any further. Thanks in advance for your help.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Check this thread: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\Compressed\121614-15100-01\121614-15100-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0x82c05000 PsLoadedModuleList = 0x82d4e5b0
    Debug session time: Tue Dec 16 22:35:55.662 2014 (UTC + 6:00)
    System Uptime: 0 days 0:03:41.521
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {880cc510, 9993ad02, 0, d}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+112d02 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 880cc510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 9993ad02, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000d, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'tcpipreg' and 'parport.sys' overlap
    
    FAULTING_IP: 
    nvlddmkm+112d02
    9993ad02 55              push    ebp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8d77bb74 9a32d0ff 00000116 880cc510 9993ad02 nt!KeBugCheckEx+0x1e
    8d77bb98 9a321ae6 9993ad02 00000000 0000000d dxgkrnl!TdrBugcheckOnTimeout+0x8d
    8d77bbbc 9a35e92c 00000000 00000102 8801b788 dxgkrnl!TdrIsRecoveryRequired+0xb8
    8d77bc34 9a388a7c fffffcfb 000036b3 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8d77bc5c 9a38919d 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
    8d77bc98 9a3658f0 8d77bc90 87e476f8 85bd3008 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
    8d77bd28 9a38a501 8801b788 82c3bb99 8801b788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
    8d77bd3c 9a38a5bd 8801b788 00000000 8801b0c8 dxgmms1!VidSchiRun_PriorityTable+0xf
    8d77bd50 82e0e141 8801b788 a31a17f2 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8d77bd90 82cb5559 9a38a53e 8801b788 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+112d02
    9993ad02 55              push    ebp
    
    SYMBOL_NAME:  nvlddmkm+112d02
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5474d7de
    
    FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm nvlddmkm
    start    end        module name
    99828000 9a2a0000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Nov 26 01:26:22 2014 (5474D7DE)
        CheckSum:         00A3571E
        ImageSize:        00A78000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


 

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