BSOD at completely random times. Help would be appreciated.


  1. Posts : 3
    Windows 7 64 bit
       #1

    BSOD at completely random times. Help would be appreciated.


    Hi, I have been getting random blue screens for a few weeks now and could use some help figuring out how to fix it.

    Here is the information i received after start up:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88011125160
    BCP3: FFFFF8800911EDD8
    BCP4: FFFFF8800911E630
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
      My Computer


  2. Posts : 3
    Windows 7 64 bit
    Thread Starter
       #2

    here is the dump file as well
      My Computer


  3. Posts : 2,528
    Windows 10 Pro x64
       #3

    You've got an issue with the ATI driver you most likely recently updated:
    Code:
    1: kd> .bugcheck
    Bugcheck code 1000007E
    Arguments ffffffff`c0000005 fffff880`11125160 fffff880`0911edd8 fffff880`0911e630
    
    // The exception record indicates something tried to read from the memory address 0x0000000000000030, which is of course a big no-no:
    1: kd> .exr fffff880`0911edd8
    ExceptionAddress: fffff88011125160 (atikmdag!DrmDmaPktInterface::Copy)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000030
    Attempt to read from address 0000000000000030
    
    // The stack clearly indicates that the ATI driver is attempting to write memory to that address for some reason:
    1: kd> kn
     # Child-SP          RetAddr           Call Site
    00 fffff880`0911f018 fffff880`1118e539 atikmdag!DrmDmaPktInterface::Copy
    01 fffff880`0911f020 fffff880`1118cbb6 atikmdag!DrmDmaPagingContext::PagingWriteDeferredPtUpdateCmds+0x2c9
    02 fffff880`0911f0d0 fffff880`1118f1a7 atikmdag!DrmDmaPagingContext::CommonPtUpdate+0x306
    03 fffff880`0911f160 fffff880`1106c764 atikmdag!DrmDmaPagingContext::Transfer+0x257
    04 fffff880`0911f1f0 fffff880`0743609e atikmdag!Dispatch_BuildPagingBuffer+0x434
    05 fffff880`0911f370 fffff880`07436217 atikmpag!ProxyBuildPagingBuffer_WDDM1x+0x5fe
    06 fffff880`0911f400 fffff880`122df9ac atikmpag!ProxyBuildPagingBuffer+0x23
    07 fffff880`0911f430 fffff880`11022a28 dxgkrnl!DXGADAPTER_DdiBuildPagingBuffer+0x50
    08 fffff880`0911f460 fffff880`110227db dxgmms1!VIDMM_GLOBAL::MemoryTransferInternal+0x198
    09 fffff880`0911f5f0 fffff880`1102f2ad dxgmms1!VIDMM_GLOBAL::MemoryTransfer+0x193
    0a fffff880`0911f690 fffff880`11021c2b dxgmms1!VIDMM_MEMORY_SEGMENT::CommitResource+0x1fd
    0b fffff880`0911f770 fffff880`1101e887 dxgmms1!VIDMM_GLOBAL::PageInAllocations+0xbb
    0c fffff880`0911f7d0 fffff880`110387d9 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xccf
    0d fffff880`0911f9a0 fffff880`11038514 dxgmms1!VidSchiSubmitRenderCommand+0x241
    0e fffff880`0911fb90 fffff880`11038012 dxgmms1!VidSchiSubmitQueueCommand+0x50
    0f fffff880`0911fbc0 fffff800`0356273a dxgmms1!VidSchiWorkerThread+0xd6
    10 fffff880`0911fc00 fffff800`032b78e6 nt!PspSystemThreadStartup+0x5a
    11 fffff880`0911fc40 00000000`00000000 nt!KxStartSystemThread+0x16
     
    // Context record showing the attempt to copy to an invalid/inaccessible address:
    1: kd> .cxr 0xfffff8800911e630
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=fffffa80078a09f8 rdi=0000000000000001
    rip=fffff88011125160 rsp=fffff8800911f018 rbp=fffffa80078a09f8
     r8=0000000000050000  r9=0000000000000000 r10=fffff880112a2390
    r11=fffff88006ff0164 r12=fffffa8007906010 r13=0000000000000000
    r14=0000000000000001 r15=fffffa800a86ddf8
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210282
    atikmdag!DrmDmaPktInterface::Copy:
    fffff880`11125160 488b4130        mov     rax,qword ptr [rcx+30h] ds:002b:00000000`00000030=????????????????
    
    
    // The driver seems quite new................
    1: kd> lmDvm atikmdag
    start             end                 module name
    fffff880`11058000 fffff880`122dc000   atikmdag   (pdb symbols)          C:\debuggers\sym\atikmdag.pdb\3A4DCFB371244B659CB90810F1B45C411\atikmdag.pdb
        Loaded symbol image file: atikmdag.sys
        Mapped memory image file: C:\debuggers\sym\atikmdag.sys\546EA3C31284000\atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Nov 20 18:30:27 2014 (546EA3C3)
        CheckSum:         0121F198
        ImageSize:        01284000
        File version:     8.1.1.1443
        Product version:  8.1.1.1443
        File flags:       8 (Mask 3F) Private
        File OS:          40004 NT Win32
        File type:        3.4 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Advanced Micro Devices, Inc.
        ProductName:      ATI Radeon Family
        InternalName:     atikmdag.sys
        OriginalFilename: atikmdag.sys
        ProductVersion:   8.01.01.1443
        FileVersion:      8.01.01.1443
        FileDescription:  ATI Radeon Kernel Mode Driver
        LegalCopyright:   Copyright (C) 1998-2012 Advanced Micro Devices, Inc.
    You should probably roll back to a previous known-good driver version, or, short of that, start up a thread with ATI support if that isn't possible or doesn't work.
      My Computer


  4. Posts : 3
    Windows 7 64 bit
    Thread Starter
       #4

    Thanks for your help i will try that and get back if future crashes come up.
      My Computer


 

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