PC Crashing While in Sleep Mode

J2Jordan · 18 Dec 2014

This problem started recently. I had not installed anything new I can think of. I've been trying to use Restore Points. It seems to work until I get another "Windows Critical Update", but I may be wrong about the link between the two.

Basically, nearly every time I leave my computer for any length of time, I come back and discover that I cannot awaken it by pressing on the keyboard or mouse keys. I press the reset button on the front of my computer and get an error saying Windows did not shut down properly. (I think you know the rest.)

I look at the errors and it's always a blue screen.

I think I have read all the instructions and prepared a file using the dm log collector. The resulting ZIP is 2MB. When I tried to attach it here, I get an error saying 413 Request Entity Too Large. But the maximum is 8MB, so I'm not sure how to proceed.

I would be grateful for any help.

Golden · 18 Dec 2014

Try upload it again please

J2Jordan · 19 Dec 2014

Aha! It failed again, then worked when I turned off HotSpotShield.

Golden · 19 Dec 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 855dc980, 82b6d9e0, 87bb1ce0}

Unable to load image \SystemRoot\system32\DRIVERS\taphss6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for taphss6.sys
*** ERROR: Module load completed but symbols could not be loaded for taphss6.sys
Probably caused by : ntkrpamp

Followup: MachineOwner
---------

0: kd> !irp 87bb1ce0
Irp is active with 3 stacks 2 is current (= 0x87bb1d74)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 86a98028 00000000 00000000-00000000    pending
	       \Driver\taphss6
			Args: 00015400 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-86dd38e0    

			Args: 00000000 00000000 00000000 00000000

Driver Reference Table
Ironically, the cause of the BSOD's is HotSpotShield (taphss6.sys) - update or uninstall it completely.

Laith · 19 Dec 2014

Well HotSpotShield is completely useless.

J2Jordan · 19 Dec 2014

Brilliant! Thanks!

BTW, I subscribed to HSS because I live in Europe and can't watch The Daily Show online without hiding my location. I'd be happy to hear about alternatives if you know of better ones. It's the only thing I use it for.