BSOD increasing in frequency playing games like APB Reloaded

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  1. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #11

    Code:
    fffff880`04785870  00000000`00000020
    fffff880`04785878  fffff801`016d0000
    fffff880`04785880  00000000`00000004
    fffff880`04785888  fffff880`0562ad53Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     Rt64win7+0x7d53
    fffff880`04785890  00000000`00000004
    fffff880`04785898  fffffa80`07d2b000
    fffff880`047858a0  00000000`00000000
    fffff880`047858a8  00000000`00000000
    .
    .
    .
    0: kd> lmDvm Rt64win7
    Browse full module list
    start             end                 module name
    fffff880`05623000 fffff880`0570c000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Aug 26 15:52:08 2014 (53FC2790)
        CheckSum:         000E8E1C
        ImageSize:        000E9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The Realtek driver still seems to be the issue, although it could be something else interfering with it...I have a suspicion, but first, can you confirm that you downloaded this attachment?

    Attachment 343989
      My Computer


  2. Posts : 37
    Windows 7 Home Premium 64bit
    Thread Starter
       #12

    Yeah, I extracted it when I ran it, I don't think that should have caused a problem. I used the AutoInst.exe. I was supposed to select the repair option, correct?
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #13

    No thats fine, I just wanted to make sure you got the correct file.

    OK...intuition time.

    1. Create a System Restore Point
    System Restore Point - Create

    2. Now replace Norton with MSE, and see if the BSOD still occurs.
      My Computer


  4. Posts : 37
    Windows 7 Home Premium 64bit
    Thread Starter
       #14

    I did all that and it still crashed.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #15

    Upload the newly created zip file please.
      My Computer


  6. Posts : 37
    Windows 7 Home Premium 64bit
    Thread Starter
       #16

    Zip file? What do you want me to run to get the zip file?
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #17

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  8. Posts : 37
    Windows 7 Home Premium 64bit
    Thread Starter
       #18

    Okay, here it is.
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #19

    There aren't any new .dmp files in that attachment.

    Please do this:

    1. Navigate to C:\Windows\Minidump
    2. Delete ALL .dmp files - requires Administrator privileges
    3. Run Driver Verifier for 24hrs or until next BSOD, noting the following:

    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode

    4. Once you get a BSOD run DM Log Collector again, and upload the new ZIP file it creates - you cab delete all other ZIP files prior to that.
      My Computer


  10. Posts : 37
    Windows 7 Home Premium 64bit
    Thread Starter
       #20

    I think the reason nothing new showed up was because it didn't actually blue screen, it just sort of froze. The picture froze and it played a sound like a blue screen, but it never actually cut away to the blue screen. I had to shut it down with the power button regardless.
      My Computer


 
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