BSOD when opening Chrome 'Attempt to reset and recover driver timeout'


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD when opening Chrome 'Attempt to reset and recover driver timeout'


    Hi guys, just wondering if I could get some help on a BSoD I've been getting recently. It has always occurred after I have opened Chrome shortly after logging in. For some reason the BSoD does not occur if I go on a game in Steam then go back to Chrome. I've attached the dmp file that explains the problem as well as the following:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800D4654E0
    BCP2: FFFFF88004A0AE5C
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Hope you guys can help me out, thanks.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Your logs are incomplete, important files are missing that we need to analyze your issue/s. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Apologies, I've attached the file to this message, thanks!
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    You've received three different bugchecks, 0x124 (hardware) 0x50 (hardware amongst other things) and three 0x116. The 0x116 are VIDEO_TDR_ERROR (Timeout detection recovery) which means there is a problem with your GPU whether it be drivers, heat, power to the GPU or just a bad card. Given the 0x124 and 0x50 I'm leaning towards the card being problematic.

    First off try updating your drivers for it, they're old and could possibly be the problem. Download the latest drivers for your card from here and save it to your desktop. Next, download DDU and follow Display Driver Uninstaller: How to use to completely uninstall your ATI package.
    Reboot and install the driver you downloaded. Test the system for stability.
    Code:
    BugCheck 116, {fffffa800d4654e0, fffff88004a0ae5c, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+ae5c )
    
    Followup: MachineOwner
    ---------
    
    5: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04a00000 fffff880`04a9e000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Aug 30 23:32:32 2013 (52211D80)
        CheckSum:         0009C9D2
        ImageSize:        0009E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800496a8f8, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff880061e2eb8, 1, fffff800032db9fb, 0}
    
    
    Could not read faulting driver name
    Probably caused by : ntkrnlmp.exe ( nt!SepAccessCheck+14b )
    
    Followup: MachineOwner
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Updated the drivers and after a restart everything seems to be working well! Thanks a lot for your help!
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    You're welcome, glad to hear all seems well. We'll be here if you encounter any more issues.
      My Computer


 

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