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Windows 7: Boot issue, 0xc0000098 ci.DLL file issue

20 Dec 2014   #1

Windows 7 Home Premium x64
Boot issue, 0xc0000098 ci.DLL file issue

OK so I hope this can be a quick fix and thanks for your help.

* Randomly computer didn't start, get something telling me that the ci.dll file is missing or corrupt and error 0xc0000098

* safe mode and last know good configuration both result in bsod

* Tried a few things, disconnect all other drives (2 raid HDD, and one normal HDD that I used to have windows on before switching to current SSD)

* Tried putting the installation disk in but it does not recognize the drive under any circumstance, can't find the drivers under "load driver"

* Tried a few other things on this site like bootrec.exe and and checkdsk or something, either I didn't do them right or they didn't work

* Now I get an message "Reboot or select proper boot device or insert boot media in selected boot device and press a key_"

I'm not a computer noob but this is beyond me. I hope someone can give me a hand, I appreciate all the help I can get!

Oh and sorry if this isn't the right category it looked like the best option.

My System SpecsSystem Spec
21 Dec 2014   #2

Windows 10 Professional x64

Have you tried put your windows drive on another computer?

Try these steps:
SFC /SCANNOW : Run in Command Prompt at Boot

Startup Repair Infinite Loop Recovery
My System SpecsSystem Spec
21 Dec 2014   #3

Windows 10 Pro/ Windows 10 Pro Insider

Go to bios and see if your hard drive is 'seen' in BIOS.

In BIOS check your sata controller to see what it is set to (IDE, AHCI or Raid) I assume if you are running raid it should be set to raid.

If you know your BIOS settings, set optimized defaults, then set your Sata controller to what it is supposed to be, Make sure your ram timings, frequency and voltage are set to manufacturer's specs, set the boot order, save and exit.

Work through these steps, Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec


 Boot issue, 0xc0000098 ci.DLL file issue

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