Boot issue, 0xc0000098 ci.DLL file issue


  1. Killerhipo
    Posts : 22
    Windows 7 Home Premium x64
       New #1

    Boot issue, 0xc0000098 ci.DLL file issue


    OK so I hope this can be a quick fix and thanks for your help.

    * Randomly computer didn't start, get something telling me that the ci.dll file is missing or corrupt and error 0xc0000098

    * safe mode and last know good configuration both result in bsod

    * Tried a few things, disconnect all other drives (2 raid HDD, and one normal HDD that I used to have windows on before switching to current SSD)

    * Tried putting the installation disk in but it does not recognize the drive under any circumstance, can't find the drivers under "load driver"

    * Tried a few other things on this site like bootrec.exe and and checkdsk or something, either I didn't do them right or they didn't work

    * Now I get an message "Reboot or select proper boot device or insert boot media in selected boot device and press a key_"

    I'm not a computer noob but this is beyond me. I hope someone can give me a hand, I appreciate all the help I can get!

    Oh and sorry if this isn't the right category it looked like the best option.
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  3. Laith
    Posts : 2,781
    Windows 10 Pro x64
       New #2

    Have you tried put your windows drive on another computer?

    Try these steps:
    SFC /SCANNOW : Run in Command Prompt at Boot

    Startup Repair Infinite Loop Recovery
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  4. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #3

    Go to bios and see if your hard drive is 'seen' in BIOS.

    In BIOS check your sata controller to see what it is set to (IDE, AHCI or Raid) I assume if you are running raid it should be set to raid.

    If you know your BIOS settings, set optimized defaults, then set your Sata controller to what it is supposed to be, Make sure your ram timings, frequency and voltage are set to manufacturer's specs, set the boot order, save and exit.

    Work through these steps, Troubleshooting Windows 7 Failure to Boot
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