BSOD randomly happens all the time


  1. Posts : 3
    windows 7 ultimate x32
       #1

    BSOD randomly happens all the time


    everytime I use my laptop, each session i can almost guarantee I will have a random BSOD even if its juts idle sometimes, but when i restart it seems to run ok but it still strikes, I have even tried safe mode it happened there too.

    after some research i ended up uninstalling google chrome as that was 1 cause since then the BSOD has been less frequent but still happens often.

    Any help would be greatly appreciated as I am completely lost now,

    I have the dump files attached,

    Thanks in advance.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Is Windows fully update? If not, update it completely.

    Next time you get a BSOD, upload the information by following this:

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 3
    windows 7 ultimate x32
    Thread Starter
       #3

    yeah my windows is fully up to date and ok buddy will do. cheers
      My Computer


  4. Posts : 3
    windows 7 ultimate x32
    Thread Starter
       #4

    heres the zip file you requested.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    You use a lot of 3rd party driver tools, and these are well documented causes of system problems. You should only ever get drivers from the manufacturers website.

    Code:
    Start Menu\Programs\CleanUp!	Public:Start Menu\Programs\CleanUp!	Public
    Start Menu\Programs\ParetoLogic\DriverCure	Public:Start Menu\Programs\ParetoLogic\DriverCure	Public
    Start Menu\Programs\SlimDrivers	Public:Start Menu\Programs\SlimDrivers	Public
    Uninstall all the above applications.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 89309885, 9bf956d4, 0}
    
    Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+109 )
    
    Followup: MachineOwner
    ---------
    fileinfo.sys is a Windows driver. Since you say Windows is fully updated, the cause must be something else but the .dmp is inconclusive.

    Please do the following:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode

    Re-run the DM Log Collector program and upload the new ZIP file once the system BSOD's when running Driver Verifier.
      My Computer


 

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