0x00000124 bluescreen error when playing guild wars 2


  1. Posts : 6
    windows 8.1 64bit
       #1

    0x00000124 bluescreen error when playing guild wars 2


    I believe it's a problem with the amd driver but was unsure on what to do, will attach minidump and sf files. This forum has been very helpful to me in the past and I know it will be and thank you for all of your help.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe000e3567588, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\122114-16046-01.dmp. Report Id: 122114-16046-01.
    A fatal hardware error has occurred.


    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0
    Last edited by amodi103; 22 Dec 2014 at 05:36.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 6
    windows 8.1 64bit
    Thread Starter
       #3

    sorry I forgot to attach those, the minidump file and sf diagnostic tool files are attached now I edited them into the first post but have attached them to this one as well.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffffe000e3567588, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {10, 2, 0, fffff80002ad2e15}
    
    Probably caused by : USBXHCI.SYS ( USBXHCI!Control_ProcessTransferEventWithED1+1cd )
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmDvm usbxhci
    Browse full module list
    start             end                 module name
    fffff800`02abb000 fffff800`02b10000   USBXHCI    (pdb symbols)          c:\symcache\usbxhci.pdb\6660AACAEEA340F0A1BDEE2C0ECE93821\usbxhci.pdb
        Loaded symbol image file: USBXHCI.SYS
        Mapped memory image file: c:\symcache\USBXHCI.SYS\5215F7EF55000\USBXHCI.SYS
        Image path: \SystemRoot\System32\drivers\USBXHCI.SYS
        Image name: USBXHCI.SYS
        Browse all global symbols  functions  data
        Timestamp:        Thu Aug 22 21:07:19 2013 (5215F7EF)
        CheckSum:         00058C8D
        ImageSize:        00055000
        File version:     6.3.9600.16384
        Product version:  6.3.9600.16384
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     usbxhci.sys
        OriginalFilename: usbxhci.sys
        ProductVersion:   6.3.9600.16384
        FileVersion:      6.3.9600.16384 (winblue_rtm.130821-1623)
        FileDescription:  USB XHCI Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    There are a couple of possibilities:

    1. The installed Gigabyte applications (e.g. ET6) are causing the BSOD - we have seen many of these occurrences here lately, or
    2. A USB driver is outdated (Windows provides its own USB3 drivers in Windows 8.x), or
    3. A faulty USB-device, or
    4. Another faulty device/hardware

    Unfortunately I can't tell for sure. But this is my recommendation:

    1. Uninstall all Gigabyte application/utility software and reboot.
    2. Run Windows Update and install all updates offered.

    Monitor your system for further BSOD's and report back.
      My Computer


  5. Posts : 6
    windows 8.1 64bit
    Thread Starter
       #5

    Thanks Golden, i've uninstalled all gigabyte software and rebooted and am currently downloading and installing the 3 most recent windows updates.

    Edit- One of my usb drivers was outdated as well and has now been updated
      My Computer


 

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