New
#1
BSOD unknown reason, error c000021a. Please help
Hello guys, my computer will not startup. It crashes at the Windows startup screen with a BSOD that states:
STOP: c000021a
verification of a KnownDLL failed.
Sorry I don't know how to get you guys my system or dump files without being able to login windows to run the programs.
Things I've tried:
I've tried running Startup Repair and Startup Restore, starting with last known good configuration, and safe mode. All of them do not work. I was able to run Windows Memory Diagnostic with no memory problems. I've also tried running sfc /scannow in command prompt, but comes up with an error:
"There is a system repair pending which requires reboot to complete.
Restart Windows and run sfc again."
It has the same error after a restart so I used a workaround command "sfc /scannow /offbootdir=e:\ /offwindir=e:\windows" which comes up with this message:
"Windows resource protection found corrupt files but was unable to fix some of them. Details are included in the cbs.log windir/logs/cbs/cbs.log. For example c:\windows\logs\cbs\cbs.log."
I've also tried the command "dism /online /cleanup-image /checkhealth" but comes up with
"error: 50
dism does not support servicing windows PE with the /online option.
The dism log file can be found at X:\windows\logs\dism\dism.log."
This is not an easily solved problem for a non-tech savvy guy like myself. Any help would be greatly appreciated, thanks!