Windows 7: BSOD crash while playing TSW, can't boot to safe mode to diagnose

Golden · 29 Dec 2014

OK. Get Windows 7 fully updated first, then post back here.

Yippee38 · 30 Dec 2014

Just a quick update. I'm still working on getting the machine restored. I ran the Macrium restore, but that was to a pristine system with nothing on it. Today I loaded all the standard software (browsers, e-mail client, firewall, anti-virus, etc.). Right now, it's restoring from the nightly backup of the user directory. When that's done (it's saying 8-9 days, but I hope that's being conservative), I'll let you know.

Golden · 30 Dec 2014

8/9 days? Is that all user files (photos etc. etc.)?

Yippee38 · 30 Dec 2014

Quote: Originally Posted by Golden

8/9 days? Is that all user files (photos etc. etc.)?

It's the entire user directory. 19.2 Gb of data. Like most things, as it goes, the number goes down. It's down to 20 hours now. I'll be out of town for the next two days anyway. I'll get back to you on Friday, the 2nd.

Yippee38 · 02 Jan 2015

Ok. I've got everything restored and installed. I created a new Macrium backup in case the problem recurs.

You still willing to help me figure out what's wrong with the system?

Golden · 02 Jan 2015

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode

Yippee38 · 03 Jan 2015

I've got Driver Verifier enabled. Should I go ahead and run the game (The Secret World) that crashes the system all the time?

<edit>NM. It crashed almost immediately. I'll get that log file in a minute.</edit>

<edit2>Here it is</edit2>

Golden · 03 Jan 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {83, 9d800, 2800, 9f}

*** WARNING: Unable to verify timestamp for em006_64.dat
*** ERROR: Module load completed but symbols could not be loaded for em006_64.dat
Probably caused by : em006_64.dat ( em006_64+cf6a )

Followup: MachineOwner
---------

ESET is blamed in the .dmp file. Uninstall it. I see you also have Comodo installed - generally you should only ever have one anti-virus product installed since they often will conflict with one another - this may be what is happening here.

Yippee38 · 03 Jan 2015

Ok. I'll give that a try.

FWIW, I only have the anti-virus part of ESET loaded, and the Firewall part of Comodo installed.

Golden · 03 Jan 2015

In that case, replace ESET with MSE so you have some antivirus protection - MSE has never been shown to cause a BSOD, which is why I am suggesting it here.