BSOD crash while playing TSW, can't boot to safe mode to diagnose

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #11

    OK. Get Windows 7 fully updated first, then post back here.
      My Computer


  2. Posts : 64
    Windows 7 Home Premium 64-bit
    Thread Starter
       #12

    Just a quick update. I'm still working on getting the machine restored. I ran the Macrium restore, but that was to a pristine system with nothing on it. Today I loaded all the standard software (browsers, e-mail client, firewall, anti-virus, etc.). Right now, it's restoring from the nightly backup of the user directory. When that's done (it's saying 8-9 days, but I hope that's being conservative), I'll let you know.
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #13

    8/9 days? Is that all user files (photos etc. etc.)?
      My Computer


  4. Posts : 64
    Windows 7 Home Premium 64-bit
    Thread Starter
       #14

    Golden said:
    8/9 days? Is that all user files (photos etc. etc.)?
    It's the entire user directory. 19.2 Gb of data. Like most things, as it goes, the number goes down. It's down to 20 hours now. I'll be out of town for the next two days anyway. I'll get back to you on Friday, the 2nd.
      My Computer


  5. Posts : 64
    Windows 7 Home Premium 64-bit
    Thread Starter
       #15

    Ok. I've got everything restored and installed. I created a new Macrium backup in case the problem recurs.

    You still willing to help me figure out what's wrong with the system?
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    Follow:
    1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
    2. Delete all .dmp files in that folder
    3. Run Driver Verifier as follows:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  7. Posts : 64
    Windows 7 Home Premium 64-bit
    Thread Starter
       #17

    I've got Driver Verifier enabled. Should I go ahead and run the game (The Secret World) that crashes the system all the time?

    <edit>NM. It crashed almost immediately. I'll get that log file in a minute.</edit>

    <edit2>Here it is</edit2>
    Last edited by Yippee38; 03 Jan 2015 at 15:03.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #18

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {83, 9d800, 2800, 9f}
    
    *** WARNING: Unable to verify timestamp for em006_64.dat
    *** ERROR: Module load completed but symbols could not be loaded for em006_64.dat
    Probably caused by : em006_64.dat ( em006_64+cf6a )
    
    Followup: MachineOwner
    ---------
    ESET is blamed in the .dmp file. Uninstall it. I see you also have Comodo installed - generally you should only ever have one anti-virus product installed since they often will conflict with one another - this may be what is happening here.
      My Computer


  9. Posts : 64
    Windows 7 Home Premium 64-bit
    Thread Starter
       #19

    Ok. I'll give that a try.

    FWIW, I only have the anti-virus part of ESET loaded, and the Firewall part of Comodo installed.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #20

    In that case, replace ESET with MSE so you have some antivirus protection - MSE has never been shown to cause a BSOD, which is why I am suggesting it here.
      My Computer


 
Page 2 of 3 FirstFirst 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:23.
Find Us