Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Random Microsoft-Windows-Kernel-Power BSOD

28 Dec 2014   #1

windows 7 home premium 64 bit
Random Microsoft-Windows-Kernel-Power BSOD

Please help/guide me.

My System SpecsSystem Spec
29 Dec 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Seen this error happen allot with BitDefender present.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\admin\Downloads\New folder\SHARMA-PC-Mon_29_12_2014__63541_66\122914-8954-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`03c51000 PsLoadedModuleList = 0xfffff800`03e94890
Debug session time: Mon Dec 29 02:30:58.806 2014 (UTC + 6:00)
System Uptime: 0 days 0:01:41.945
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {76d7132a, 2, 0, fffff88005854b60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arg1: 0000000076d7132a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88005854b60, 0

Debugging Details:

PROCESS_NAME:  vsserv.exe


00000000`76d7132a ??              ???




LAST_CONTROL_TRANSFER:  from fffff80003cc6169 to fffff80003cc6bc0

fffff880`05854928 fffff800`03cc6169 : 00000000`0000004a 00000000`76d7132a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`05854930 fffff800`03cc60a0 : 00000000`00000ae0 fffff880`05854b60 00000000`00000000 fffff800`03fb1283 : nt!KiBugCheckDispatch+0x69
fffff880`05854a70 00000000`76d7132a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`22eff728 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76d7132a


fffff800`03cc60a0 4883ec50        sub     rsp,50h


SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner

Please remove BitDefender for testing purpose.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:

My System SpecsSystem Spec

 Random Microsoft-Windows-Kernel-Power BSOD

Thread Tools

Similar help and support threads
Thread Forum
Random BSOD in WIndows 7 Kernel-Power Event ID 41
Hello folks. Need some help here. I installed Windows 7 Home Premium 64bit in April and I am getting BSODs every week or so. Sometimes more frequently. These have been happening ever since the instal. It was a clean install on a new hard drive. I am running a dual boot set up (by switching boot...
BSOD Help and Support
BSOD random crashes Microsoft-Windows-Kernel-Power
Hi guys, I am getting random blue screen/ crashes. If anyone could help me look at the posted data below and attached zip (I followed the instructions :D) that would be great - <Event xmlns=""> - <System> <Provider...
BSOD Help and Support
Windows 7: BSOD Microsoft-Windows-Kernel-Power Event ID: 41
When I Turn on and Off my Desktop its really having a very very slow or very long time to Open Windows Start Up or Turning my PC OFF.. when i checked event viewer i found this.. sometimes i get BSOD Critical system errors.. The system has rebooted without cleanly shutting down first. This...
BSOD Help and Support
bsod Microsoft-Windows-Kernel-Power Event ID: 41
hi we have just bought a windows 7 32 bit laptop when doing windows updates it shuts down all of a sudden and i get a error , the laptop has 4gb ram and 4.6 processor this error has happened 3 times since we got the laptop yesterday thanks Log Name: System Source: ...
BSOD Help and Support
BSOD Microsoft Windows Kernel Power 331C3B3A-2005-44C2-AC5E-77220C37D6
Hi everyone. I hope you can help me. I just put together a new system with a ASUS P8Z77-V motherboard, Intel I5-3570,16GB Corsair Vengence ram, MSI GTX660 Graphics and a Vertex 2 and a Vertex 3 drive ( system and programs ). It is pretty fast.....until it crashes. It usualy happens when i am light...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:21.
Twitter Facebook Google+