Random Microsoft-Windows-Kernel-Power BSOD

dileepsharmacg · 28 Dec 2014

Please help/guide me.

koolkat77 · 29 Dec 2014

Hello.

Seen this error happen allot with BitDefender present.

Code:


Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\New folder\SHARMA-PC-Mon_29_12_2014__63541_66\122914-8954-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`03c51000 PsLoadedModuleList = 0xfffff800`03e94890
Debug session time: Mon Dec 29 02:30:58.806 2014 (UTC + 6:00)
System Uptime: 0 days 0:01:41.945
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {76d7132a, 2, 0, fffff88005854b60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000076d7132a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88005854b60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+0
00000000`76d7132a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003cc6169 to fffff80003cc6bc0

STACK_TEXT:  
fffff880`05854928 fffff800`03cc6169 : 00000000`0000004a 00000000`76d7132a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`05854930 fffff800`03cc60a0 : 00000000`00000ae0 fffff880`05854b60 00000000`00000000 fffff800`03fb1283 : nt!KiBugCheckDispatch+0x69
fffff880`05854a70 00000000`76d7132a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`22eff728 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76d7132a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`03cc60a0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  53b9f073

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------

Please remove BitDefender for testing purpose.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Clean boot

Troubleshoot Application Conflicts by Performing a Clean Startup

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

Hard Drive Diagnostics

Double click and open my computer.
Right click on desired drive and hit properties.
Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests: