BSOD Using Google Chrome

Meep Meep · 29 Dec 2014

Hello,

I just put together a new computer over the past couple of days and everything seemed fine at first, but I've gotten a few BSODs since then, and the last two happened literally within 2 minutes of each other while Google Chrome was being actively used (new tab, scrolling down a page respectively). Considering its a new build and a clean install of windows, I'm hoping its not a hardware problem, as the BSODs haven't occurred every day.

No overclocking is occurring a this time!
CPU
Intel i5 4690k

Motherboard
Asus Z97-A

Sound Card
Asus Xonar DSX

Video Card
Sapphire Radeon R9 270X

Memory
Corsair Vengeance 2x8 GB sticks

koolkat77 · 04 Jan 2015

Is the graphics card compatible with the motherboard?

Was this the version of ATI drivers you were using on your previous installation of windows?
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\MEEPMEEP-Mon_12_29_2014_135201_61\122914-6021-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02a5d000 PsLoadedModuleList = 0xfffff800`02ca0890
Debug session time: Tue Dec 30 00:34:24.275 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:42.446
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800dd484e0, fffff880042fd848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800dd484e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880042fd848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`042fd848 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03e5b888 fffff880`1055e134 : 00000000`00000116 fffffa80`0dd484e0 fffff880`042fd848 00000000`00000000 : nt!KeBugCheckEx
fffff880`03e5b890 fffff880`1055de3e : fffff880`042fd848 fffffa80`0dd484e0 fffffa80`0e3aa8c0 fffffa80`0dd3b410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03e5b8d0 fffff880`0f20ff13 : fffffa80`0dd484e0 00000000`00000000 fffffa80`0e3aa8c0 fffffa80`0dd3b410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`03e5b900 fffff880`0f239cf1 : 00000000`ffffffff 00000000`000009b1 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03e5b9e0 fffff880`0f238437 : 00000000`00000102 00000000`00000004 00000000`000009b1 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`03e5ba10 fffff880`0f20b2d2 : ffffffff`ff676980 fffffa80`0dd3b410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`03e5bab0 fffff880`0f237ff6 : 00000000`00000000 fffffa80`0dd5c470 00000000`00000080 fffffa80`0dd3b410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`03e5bbc0 fffff800`02d6e73a : 00000000`fffffc32 fffffa80`0e3a7b50 fffffa80`0cce5890 fffffa80`0e3a7b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`03e5bc00 fffff800`02ac38e6 : fffff800`02c4de80 fffffa80`0e3a7b50 fffff800`02c5bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03e5bc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`042fd848 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

3: kd> lmvm atikmpag
start             end                 module name
fffff880`042f2000 fffff880`04388000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 08:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4