Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD playing Civilization IV, Rome - Total War and using browsers

29 Dec 2014   #1

Windows 7
BSOD playing Civilization IV, Rome - Total War and using browsers

The computer is having the same problem all the time not only playing games but also browsing the web.
Sometimes it happens as often as two, three times a minute but mostly it happens once every five minutes.

The log information is as follows:


Video hardware error

‎2014-‎12-‎29 21:30

not reported

A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem event name: LiveKernelEvent
OS-version: 6.1.7601.
Locale-ID: 1053

Files that help describe the problem

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8007C70180
BCP2: FFFFF880049F7378
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

My System SpecsSystem Spec
04 Jan 2015   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Make sure your dump logging is enabled.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. Check Write an even to the system log, and Automatically restart.
  5. In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:

 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Remove AVG for testing purpose. Install MSE in its place.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

System Optimisers
Please remove the following software:
Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public
This software can be cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Make scans with the following:

Kaspersky TDSSKillerESET online scanner:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:

My System SpecsSystem Spec
15 Jan 2015   #3

Windows 7

Thank you very much for your support.
I will try what you have described and hopes for a good result.
My System SpecsSystem Spec


 BSOD playing Civilization IV, Rome - Total War and using browsers

Thread Tools

Similar help and support threads
Thread Forum
BSOD playing Rome 2 Total War, I believe error is 116
Hello everyone, I am aware that there are others who are having a 116 error but all computers are different right? Regardless I have been having this BSOD issue every since a started using my new Logitech G430 headphones. Though the crash only happens during my playing of Rome 2. It will happen...
BSOD Help and Support
BSOD playing Total War Rome II, error 0x00000101
Hello to everyone in SevenForums, this is my first post in this forum but its not the first time Ive seeked help for windows related problems here. So just let me express my gratitude to you all. Now Ill proceed explaining my most recents troubles. Everytime I try playing TWRII, usually...
BSOD Help and Support
BSOD playing Total War: Rome 2, error 0x124
While playing Total War: Rome 2, my computer froze after hitting End Turn within the game. My PC restarted itself and I received the following BSOD info: Bugcheck code: 0x124 (0x0, 0xFFFFFA80116C6038, 0x0, 0x0) Error: WHEA_UNCORRECTABLE_ERROR. Please advise as I had just bought this game but...
BSOD Help and Support
BSOD playing a battle in Rome 2 total war
Hi Folks, My PC BSOD when i was playing a battle in Rome 2 total war - this is the first time this has happened since i built the computer initially -here is the error code - I have also attached the information from the SF diagnostic tool also Problem signature: Problem Event...
BSOD Help and Support
BSOD playing Total war Rome 2, 0x124
Hello any help is appreciated. SF diagnostic tool results attached On Sun 08/09/2013 20:00:26 GMT your computer crashed crash dump file: C:\Windows\Minidump\090813-21980-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADE0C) Bugcheck code: 0x124 (0x0,...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:48.
Twitter Facebook Google+