Hackshield-related Bluescreen problem.

Nikovic · 29 Dec 2014

Games that run hackshield will bluescreen my PC.

The boot up process of the game works properly and I'm able to get into the game. Once I start playing, my computer will bluescreen after 2-4 minutes.

This problem applies to all games that use hackshield.

I have factory resetted my computer to tackle this problem and it still plagues my PC before and after the reset.

I appreciate any help in solving this problem.

Attached are the files that were created by Windows when it recovered from the bluescreen.

Nikovic · 29 Dec 2014

Sorry posted this thread in the wrong section. If someone could move it to the BSOD section, I would appreciate it.

Golden · 01 Jan 2015

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Nikovic · 01 Jan 2015

Ok here are the DM Log files.

Golden · 01 Jan 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002dd5180, 3}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
RAM - Test with Memtest86+

Nikovic · 02 Jan 2015

Currently on the 6th pass will get back to you tommorow.

Nikovic · 03 Jan 2015

Here are the results right before I quit the test:

Nikovic · 04 Jan 2015

Bumping my updates.

Golden · 06 Jan 2015

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode

Nikovic · 06 Jan 2015

Alright, I'll get back to you in a few days.