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Windows 7: Hi, Bluescreen Error. Picture attached.

30 Dec 2014   #1

Windows 7 Home Premium x64
Hi, Bluescreen Error. Picture attached.

Hi, my computer keeps bluescreening. It was happening for a while, then it stopped. But it's fired up again, it's happened twice today. Normally it happens when im watching a youtube video, often if I go full screen it will go blank and then I would get an error saying the Capture Card or something had an error and had to restart, I am not sure. I will try to get a picture of it. And then, a few minutes later it will bluescreen!

If it doesn't happen within a few minutes it may take like 10 minutes to an hour for it to bluescreen, but it eventually does.

Here is a crappy gyazo screenshot I took with my phone of the bluescreen.

Gyazo - c62e6b098cd89d1c03bcd367bbc13f64.png


My System SpecsSystem Spec
30 Dec 2014   #2

Windows 7 Home Premium x64

umm, By model of PC I assume you mean PC specs. Here:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name Confidential
System Manufacturer Acer
System Model Aspire 5552G
System Type x64-based PC
Processor AMD Phenom(tm) II N970 Quad-Core Processor, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Acer V2.11, 25/03/2011
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale Australia
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Confidential,
Time Zone E. Australia Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.99 GB
Available Physical Memory 1.14 GB
Total Virtual Memory 7.99 GB
Available Virtual Memory 4.37 GB
Page File Space 3.99 GB
Page File C:\pagefile.sys

And my display specs:

Name AMD Radeon HD 6650M
PNP Device ID PCI\VEN_1002&DEV_6741&SUBSYS_04891025&REV_00\4&77C830C&0&0010
Adapter Type ATI display adapter (0x6741), ATI Technologies Inc. compatible
Adapter Description AMD Radeon HD 6650M
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.783.2.0
INF File oem9.inf (ati2mtag_Vancouver section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF2100000-0xF211FFFF
I/O Port 0x00006000-0x000060FF
IRQ Channel IRQ 4294967293
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (, 279.00 KB (285,696 bytes), 23/02/2011 8:31 PM)

The installed drivers thing, that looks familiar to the thing on the bluescreen picture, it said like antimag or something.
My System SpecsSystem Spec
30 Dec 2014   #3

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP

Here's some pages Google Search found about the first number in that error message, several do support the possibility of a problem with video:
My System SpecsSystem Spec

30 Dec 2014   #4

Windows 7 Home Premium x64

Umm, I don't really understand what any of that means. Sorry. I'm a real idiot when it comes to this stuff, but I was able to get a picture of the error message that happens and another one.

It started as soon as I started playing a youtube video. Then the screen went blank and started to slowly reload, Then the advert was green. It gave me a AMD reload error which I had no idea what it was, Then it started to play the normal video.

here are the pictures:

Error 1: Gyazo - 6523a491e70431f2f224db779d78e10a.png

Error 2: Gyazo - 4d4a99d02431fac692c09839263dcbf9.png
My System SpecsSystem Spec
30 Dec 2014   #5
Microsoft MVP

Windows 7 Ult. x64

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
30 Dec 2014   #6

Windows 7 Home Premium x64

It's created heaps, which one do you need?
My System SpecsSystem Spec
30 Dec 2014   #7
Microsoft MVP

Windows 7 Ult. x64

Created heaps of what? There should be one single ZIP file on your desktop - upload only that ZIP file.
My System SpecsSystem Spec
30 Dec 2014   #8

Windows 7 Home Premium x64

yea theres one zip file, but theres heaps of files in the zip file, which files inside the zip file do you need?
My System SpecsSystem Spec
31 Dec 2014   #9
Microsoft MVP

Windows 7 Ult. x64

Quote   Quote: Originally Posted by Golden View Post
Created heaps of what? There should be one single ZIP file on your desktop - upload only that ZIP file.
In other words upload the whole ZIP.
My System SpecsSystem Spec
31 Dec 2014   #10

Windows 7 Home Premium x64

You guys will be happy to know, I was stupid enough to accept a suspicious download from Skype from a guy I just met and apparently he has now installed a RAT onto my computer, so blue screens aren't my problem right now it's getting rid of this rat.
My System SpecsSystem Spec

 Hi, Bluescreen Error. Picture attached.

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