BSOD during steam games & skype

kingkong64 · 31 Dec 2014

Hello all,

First post here. My friend recently assembled a new PC for me. I've been getting BSODs lately and I need your help on finding out why. I get them randomly, but I'm usually playing steam games or just talking on skype. I have got them during web browsing before as well. I've followed the instructions and attached the .zip!

Not sure if this helps, but the bugcheck code I get through bluescreenview is: 0x00000116 caused by driver dxgkrnl.sys and caused by address - dxgkrnl.sys+5d134

Thanks

Golden · 01 Jan 2015

Code:

Host Name:                 DEEBEE-PC
OS Name:                   Microsoft Windows 7 Home Premium 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          deebee
Registered Organization:   
Product ID:                00359-OEM-8992687-00007
Original Install Date:     12/25/2014, 12:26:33 AM
System Boot Time:          12/31/2014, 1:54:56 PM
System Manufacturer:       MSI
System Model:              MS-7918

Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows installation, and are still experiencing BSOD's, we will be happy to help you solve them :)