Hello everybody!
Sometimes (almost always) when windows 7 starts, the icon of internet is stuck loading, the computer is slow and everything is freezing. After a while a BSOD appear. I have looked at dmp file and it says that is caused by ntoskrnl.exe. After the computer reboot caused by the BSOD it just start normally without any problem. I have done a scan with memtest and everything is ok.
Welcome to the forum.
Please remove BitDefender for testing purpose. Replace with MSE.
Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.
Also uninstall your existing Antivirus software before you install MSE.
Good and Free system security combination.
WarningDo not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Your BSOD was caused by Realtek Semiconductor Corp USB Mass Storage Driver. Check for an updateDriver Reference Table
Sometimes drivers remain and do not get completely uninstalled.
Driver Removal Process:
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling
- Download Driver Sweeper to the desired location.
- Extract the files from the zip.
- Uninstall the driver Program & Features - Control Panel.
- Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Revo Uninstaller:
Use Revo Uninstaller to uninstall stubborn software.
- Download and install the software
- Opt for Advance Mode while uninstalling which allows you to remove leftover registry.
- Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Code:Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\USER\Downloads\Compressed\SF_01-01-2015\SF_01-01-2015\123014-56472-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`03915702? DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00230342? DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0343e042? DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`04e013c0? Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 Machine Name: Kernel base = 0xfffff800`03214000 PsLoadedModuleList = 0xfffff800`03457890 Debug session time: Wed Dec 31 03:06:20.857 2014 (UTC + 6:00) System Uptime: 0 days 0:47:11.700 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ....... Loading User Symbols Loading unloaded module list ... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa800c284060, fffff80004e013d8, fffffa800f3cac10} ************************************************************************* *** *** *** *** *** Either you specified an unqualified symbol, or your debugger *** *** doesn't have full symbol information. Unqualified symbol *** *** resolution is turned off by default. Please either specify a *** *** fully qualified symbol module!symbolname, or enable resolution *** *** of unqualified symbols by typing ".symopt- 100". Note that *** *** enabling unqualified symbol resolution with network symbol *** *** server shares in the symbol path may cause the debugger to *** *** appear to hang for long periods of time when an incorrect *** *** symbol name is typed or the network symbol server is down. *** *** *** *** For some commands to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: USBHUB!_DEVICE_EXTENSION_PDO *** *** *** ************************************************************************* *** WARNING: Unable to verify timestamp for RTSUVSTOR.sys *** ERROR: Module load completed but symbols could not be loaded for RTSUVSTOR.sys Probably caused by : usbhub.sys Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time (usually 10 minutes). Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa800c284060, Physical Device Object of the stack Arg3: fffff80004e013d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack Arg4: fffffa800f3cac10, The blocked IRP Debugging Details: ------------------ ************************************************************************* *** *** *** *** *** Either you specified an unqualified symbol, or your debugger *** *** doesn't have full symbol information. Unqualified symbol *** *** resolution is turned off by default. Please either specify a *** *** fully qualified symbol module!symbolname, or enable resolution *** *** of unqualified symbols by typing ".symopt- 100". Note that *** *** enabling unqualified symbol resolution with network symbol *** *** server shares in the symbol path may cause the debugger to *** *** appear to hang for long periods of time when an incorrect *** *** symbol name is typed or the network symbol server is down. *** *** *** *** For some commands to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: USBHUB!_DEVICE_EXTENSION_PDO *** *** *** ************************************************************************* DRVPOWERSTATE_SUBCODE: 3 DRIVER_OBJECT: fffffa800ae1aab0 IMAGE_NAME: usbhub.sys DEBUG_FLR_IMAGE_TIMESTAMP: 52954dd0 MODULE_NAME: usbhub FAULTING_MODULE: fffff880052b2000 usbhub CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 TAG_NOT_DEFINED_c000000f: FFFFF80004E07FB0 STACK_TEXT: fffff800`04e01388 fffff800`032f98d2 : 00000000`0000009f 00000000`00000003 fffffa80`0c284060 fffff800`04e013d8 : nt!KeBugCheckEx fffff800`04e01390 fffff800`0329485c : fffff800`04e014c0 fffff800`04e014c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0 fffff800`04e01430 fffff800`032946f6 : fffffa80`0f305148 fffffa80`0f305148 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c fffff800`04e014a0 fffff800`032945de : 00000006`97d32fb5 fffff800`04e01b18 00000000`0002c50e fffff800`03407448 : nt!KiProcessExpiredTimerList+0xc6 fffff800`04e01af0 fffff800`032943c7 : 00000001`9b3369ca 00000001`0002c50e 00000001`9b3369f8 00000000`0000000e : nt!KiTimerExpiration+0x1be fffff800`04e01b90 fffff800`032818ca : fffff800`03404e80 fffff800`03412cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277 fffff800`04e01c40 00000000`00000000 : fffff800`04e02000 fffff800`04dfc000 fffff800`04e01c00 00000000`00000000 : nt!KiIdleLoop+0x5a STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_usbhub.sys BUCKET_ID: X64_0x9F_3_IMAGE_usbhub.sys Followup: MachineOwner --------- 0: kd> lmvm RTSUVSTOR start end module name fffff880`0298a000 fffff880`029da000 RTSUVSTOR T (no symbols) Loaded symbol image file: RTSUVSTOR.sys Image path: \SystemRoot\System32\Drivers\RTSUVSTOR.sys Image name: RTSUVSTOR.sys Timestamp: Tue Sep 04 09:00:45 2012 (50456EDD) CheckSum: 00053038 ImageSize: 00050000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thanks you very much, I have done everything let me test it.
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