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Windows 7: BSOD System_Service_Exception 0x0000003B

01 Jan 2015   #1
Salgo

Windows 7 Ultimate x64
 
 
BSOD System_Service_Exception 0x0000003B

Hello Everyone,

I recently re-installed and reformatted my HP m9520f Win7 Ultimate 64-bit system and I encountered the third time of having the BSOD "System_Service_Exception 0x0000003B" error. I have installed the most recent NVIDIA GeForce 9600 GS driver update to see if it solves the problem but nothing was solved. I also went to the Advanced Boot Options and did the last known good configuration option but did not work.

BSOD appears when I shut-down the PC without restarting. More information on how to solve this problem would be sincerely appreciated.

Here's the following error log during the unexpected shutdown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002FE199B
BCP3: FFFFF8800C78B180
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


My System SpecsSystem Spec
.
02 Jan 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
02 Jan 2015   #3
Salgo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Thank you for your response, here's the attachment.
My System SpecsSystem Spec
.

02 Jan 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`0c78b420  00000000`00000001
fffff880`0c78b428  fffffa80`07092910
fffff880`0c78b430  fffff8a0`056c94d0
fffff880`0c78b438  fffff880`01b1902aUnable to load image \SystemRoot\system32\drivers\NISx64\1506000.020\SYMEFA64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
 SYMEFA64+0xe602a
fffff880`0c78b440  fffff880`0c78b558
fffff880`0c78b448  00000000`00000000
fffff880`0c78b450  fffffa80`06b7b2a0
Symantec/Norton seems to be the issue - replace with MSE and monitor system for stability.
My System SpecsSystem Spec
02 Jan 2015   #5
Salgo

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
fffff880`0c78b420  00000000`00000001
fffff880`0c78b428  fffffa80`07092910
fffff880`0c78b430  fffff8a0`056c94d0
fffff880`0c78b438  fffff880`01b1902aUnable to load image \SystemRoot\system32\drivers\NISx64\1506000.020\SYMEFA64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
 SYMEFA64+0xe602a
fffff880`0c78b440  fffff880`0c78b558
fffff880`0c78b448  00000000`00000000
fffff880`0c78b450  fffffa80`06b7b2a0
Symantec/Norton seems to be the issue - replace with MSE and monitor system for stability.
I appreciate your response, I uninstalled Norton and replaced it by Bitdefender, a few hours later I again received the same 3b code of the BSOD and the PC instantly restarted. I attached another update of the DM log.

Here's the problem signature:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880016537E7
BCP3: FFFFF88006810E70
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
My System SpecsSystem Spec
02 Jan 2015   #6
Salgo

Windows 7 Ultimate x64
 
 

Received a second BSOD of the day and this time is C4

A device driver attempting to corrupt the system has been caught.
The faulty driver currently on the kernel stack must be replaced with a working version.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c4
BCP1: 0000000000000091
BCP2: 0000000000000002
BCP3: FFFFFA800A8D9710
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
My System SpecsSystem Spec
03 Jan 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

This time, follow the suggestions, instead of doing your own thing. BSOD analysts have a habit of disregarding threads where the advice given is ignored. It compounds the analysis for us, and makes it a lot harder to arrive at a quick solution.

Code:
fffff880`0cf73438  fffffa80`0a365010
fffff880`0cf73440  00000000`00000000
fffff880`0cf73448  fffff880`05efc0fbUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x6f0fb
fffff880`0cf73450  00000000`00000000
fffff880`0cf73458  fffff880`0cf735c0
fffff880`0cf73460  00000000`00000000
.
fffff880`05e8d000 fffff880`06986d80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Jun 27 07:45:53 2009 (4A454899)
    CheckSum:         00B06499
    ImageSize:        00AF9D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Outdated video drivers cannot be expected to work flawlessly as the operating system is updated - keep your device drivers updated.
Uninstall the existing NVidia drivers completely, then follow this:
Drivers - Clean Left over Files after Uninstalling

Now install the latest stable Nvidia drivers precisely as explained here:
NVIDIA Drivers - Avoid Problems

Code:
fffff880`068104f8  ffff000a`0d313834
fffff880`06810500  fffffa80`06e6a430
fffff880`06810508  fffff880`016d6c36*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x8c36
fffff880`06810510  00000000`00000000
fffff880`06810518  00000000`00000000
fffff880`06810520  00000000`00000000
Code:
Start Menu\Programs\Intel® Matrix Storage Manager	Public:Start Menu\Programs\Intel® Matrix Storage Manager	Public
Create a System Restore Point:
System Restore Point - Create

Now uninstall the Intel matrix Storage manager software from Control Panel.

Code:
Start Menu\Programs\SlimDrivers	Public:Start Menu\Programs\SlimDrivers	Public
Remove all 3rd party driver finder applications, this one is of dubious value - where possible, leave this as an absolute last resort if drivers cannot be located directly from the manufacturers sites.
My System SpecsSystem Spec
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 BSOD System_Service_Exception 0x0000003B




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