Solved BSOD playing DotA 2,watching videos on Youtube

yyanho · Jan 2, 2015

Hi guys.
I reformatted my pc a week ago because of BSOD problem.
After that Im still getting BSOD.
It happens everytime I played DotA 2 or watching videos on youtube (usually after 20mins).
Im getting annoyed with this, please help :cry:

This is what I got after following the posting instructions.
View attachment 345027

Arc · Jan 2, 2015

Hi yyanho.

The zip you uploaded does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tools before you upload another zip.

yyanho · Jan 2, 2015

Ok sir will wait for next BSOD

yyanho · Jan 3, 2015

Hi archie.
BSOD occurred just now as I'm watching videos on youtube.
The crash dump is recorded.
No disc cleanup tools before the upload.
Here's the new zip.

View attachment 345122

Arc · Jan 3, 2015

Yeah, got the crash dump. It reports to be a display caused BSOD.

Code:

BugCheck 100000EA, {c4a7cd48, 0, 0, 0}

Unable to load image atikmdag.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/COLOR]
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+2c )

Followup: MachineOwner
---------

And the installed display driver is too old.

Code:

    Image name: atikmdag.sys
[COLOR=Red]    Timestamp:        Fri Apr 24 16:20:20 2009[/COLOR] (49F1996C)

Try AMD Driver Autodetect and see if there is a newer display driver available.

The motherboard TF 570 SLI is a NVIDIA nForce 570 SLI Chipset one. So the ATI Radeon HD 4650 should be a graphics card? How old it is? Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Also, as the computer is old, is the computer running hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

yyanho · Jan 3, 2015

Yeah this pc is quite old as its secondhand pc.

After couple hours or normal usage(even half an hour) the pc goes quite hot.
But im not sure about the overheating issue because I've used this pc for about an year,
and nothing happened when im playing dota2 or watching youtube vids.
BSOD just started to occur these few weeks ago.

View attachment 345154

http://speccy.piriform.com/results/XWMWJY7MgsYYiBGhx4oqfBZ

yyanho · Jan 5, 2015

Sir any further info about this?

Arc · Jan 5, 2015

It appears that furmark ran well. The heat is not very high, too.

Try any other version of the display driver on a test basis?

Uninstall your installed version of the display driver.

How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install version 13.9 WHQL only.

Previous AMD Catalyst? Display Drivers

Observe how the computer is performing with a known stable version of the display driver. Let us know.

yyanho · Jan 6, 2015

After running AMD Driver Autodetect and installed a newer display driver,
it seems like everything is running okay now.
Will try for few more days and see if BSOD occurs again or not.
Thanks for the help archie

Arc · Jan 7, 2015

You are welcome.

Let us know for any further issue.

yyanho · Jan 20, 2015

BSOD still occurs when DotA 2 or youtube

Hi guys, this is yyanho here and Im experiencing BSOD errors again.

View attachment 347040

Below is the website link that I requested help from archie.

http://www.sevenforums.com/bsod-help-support/357103-bsod-playing-dota-2-watching-videos-youtube.html

13.9 WHQL is not available for 32-bit PC so I cant follow the instructions.
Last time I ran AMD Driver Autodetect and it works for a few days but
now BSOD occurs again, usually when I'm playing DotA2 or watching youtube videos.
Any other solutions?

ShoTTaS · Jan 20, 2015

Have you tried having an update for your Graphics Driver?

yyanho · Jan 20, 2015

Hi sir.
I checked thru my device manager and I think that my graphic driver is already up to date.

yyanho · Jan 22, 2015

I do really need help

Anyone please?

Arc · Jan 22, 2015

yyanho said:
13.9 WHQL is not available for 32-bit PC so I cant follow the instructions.

Is it?

See here: Legacy

Solved BSOD playing DotA 2,watching videos on Youtube

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