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Windows 7: Windows 7: BSOD while shutting down Windows 7 Ultimate x64 BCcode 1e

03 Jan 2015   #1

Windows 7 Ultimate x64
Windows 7: BSOD while shutting down Windows 7 Ultimate x64 BCcode 1e

Hello, every time my computer shuts down via the Shutdown or Restart buttons, the screen blue screens while on the Shutting down screen. My computer forces a restart because of the blue screen.

Here is one of the error messages that I received after a reboot.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP2: FFFFF800037A56CA
BCP3: 0000000000000000
BCP4: 000000000000004E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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My System SpecsSystem Spec
04 Jan 2015   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Remove all gigabyte software from the system. See if it BSOD's.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER\Downloads\Compressed\JIMMY-PC-Sat_01_03_2015_212722_80\010315-19858-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`0344b000 PsLoadedModuleList = 0xfffff800`0368e890
Debug session time: Sun Jan  4 08:19:13.711 2015 (UTC + 6:00)
System Uptime: 1 days 0:30:12.679
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800037a56ca, 0, 4e}

*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+270c )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800037a56ca, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000000000004e, Parameter 1 of the exception

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036f8100
GetUlongFromAddress: unable to read from fffff800036f81c0
 0000000000000000 Nonpaged pool

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`037a56ca 8a484c          mov     cl,byte ptr [rax+4Ch]

BUGCHECK_STR:  0x1E_c0000005_R



PROCESS_NAME:  wininit.exe


TRAP_FRAME:  fffff880025f43f0 -- (.trap 0xfffff880025f43f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=0000000000220448
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800037a56ca rsp=fffff880025f4580 rbp=000000000000016d
 r8=fffff8a019585200  r9=000000000000016d r10=fffff8000363dba0
r11=fffff880025f4688 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff800`037a56ca 8a484c          mov     cl,byte ptr [rax+4Ch] ds:00000000`0000004e=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000350b738 to fffff800034c0bc0

fffff880`025f3b68 fffff800`0350b738 : 00000000`0000001e ffffffff`c0000005 fffff800`037a56ca 00000000`00000000 : nt!KeBugCheckEx
fffff880`025f3b70 fffff800`034c0242 : fffff880`025f4348 fffff8a0`19585200 fffff880`025f43f0 fffff8a0`19585200 : nt! ?? ::FNODOBFM::`string'+0x487ed
fffff880`025f4210 fffff800`034bedba : 00000000`00000000 00000000`0000004e fffff6fc`40006100 fffff8a0`19585200 : nt!KiExceptionDispatch+0xc2
fffff880`025f43f0 fffff800`037a56ca : fffff880`00c23260 fffffa80`0ad74330 00000000`df7e0000 00000000`000df7e2 : nt!KiPageFault+0x23a
fffff880`025f4580 fffff880`0458d70c : fffff8a0`19585200 00000000`00000002 fffff8a0`19585200 00000000`000007ff : nt!IoBuildDeviceIoControlRequest+0x2a
fffff880`025f45f0 fffff8a0`19585200 : 00000000`00000002 fffff8a0`19585200 00000000`000007ff fffff8a0`19585200 : AppleCharger+0x270c
fffff880`025f45f8 00000000`00000002 : fffff8a0`19585200 00000000`000007ff fffff8a0`19585200 00000000`0000016d : 0xfffff8a0`19585200
fffff880`025f4600 fffff8a0`19585200 : 00000000`000007ff fffff8a0`19585200 00000000`0000016d fffff880`04590100 : 0x2
fffff880`025f4608 00000000`000007ff : fffff8a0`19585200 00000000`0000016d fffff880`04590100 fffff880`025f4650 : 0xfffff8a0`19585200
fffff880`025f4610 fffff8a0`19585200 : 00000000`0000016d fffff880`04590100 fffff880`025f4650 fffff880`025f4640 : 0x7ff
fffff880`025f4618 00000000`0000016d : fffff880`04590100 fffff880`025f4650 fffff880`025f4640 fffff880`045905bc : 0xfffff8a0`19585200
fffff880`025f4620 fffff880`04590100 : fffff880`025f4650 fffff880`025f4640 fffff880`045905bc ffffffff`ffffffff : 0x16d
fffff880`025f4628 fffff880`025f4650 : fffff880`025f4640 fffff880`045905bc ffffffff`ffffffff fffff800`0357971c : AppleCharger+0x5100
fffff880`025f4630 fffff880`025f4640 : fffff880`045905bc ffffffff`ffffffff fffff800`0357971c 00000000`00060001 : 0xfffff880`025f4650
fffff880`025f4638 fffff880`045905bc : ffffffff`ffffffff fffff800`0357971c 00000000`00060001 fffff880`025f4658 : 0xfffff880`025f4640
fffff880`025f4640 ffffffff`ffffffff : fffff800`0357971c 00000000`00060001 fffff880`025f4658 fffff880`025f4658 : AppleCharger+0x55bc
fffff880`025f4648 fffff800`0357971c : 00000000`00060001 fffff880`025f4658 fffff880`025f4658 00000000`00000002 : 0xffffffff`ffffffff
fffff880`025f4650 fffff880`0458daaa : ffffffff`ffffffff 00000000`00000000 fffff880`045905bc 00000000`ffffffff : nt!DbgPrint+0x3c
fffff880`025f4690 ffffffff`ffffffff : 00000000`00000000 fffff880`045905bc 00000000`ffffffff 00000000`00000000 : AppleCharger+0x2aaa
fffff880`025f4698 00000000`00000000 : fffff880`045905bc 00000000`ffffffff 00000000`00000000 00000000`00000002 : 0xffffffff`ffffffff


fffff880`0458d70c ??              ???


SYMBOL_NAME:  AppleCharger+270c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AppleCharger

IMAGE_NAME:  AppleCharger.sys


FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_AppleCharger+270c

BUCKET_ID:  X64_0x1E_c0000005_R_AppleCharger+270c

Followup: MachineOwner

0: kd> lmvm AppleCharger
start             end                 module name
fffff880`0458b000 fffff880`04593000   AppleCharger T (no symbols)           
    Loaded symbol image file: AppleCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
    Image name: AppleCharger.sys
    Timestamp:        Tue Apr 27 09:54:05 2010 (4BD65FDD)
    CheckSum:         000093A3
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.

My System SpecsSystem Spec

 Windows 7: BSOD while shutting down Windows 7 Ultimate x64 BCcode 1e

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