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BSOD with unknown error codes
Hello, I got this BSOD for the first time today. I would like to have a help on how to resolve this issue. Kindly help.
Hello, I got this BSOD for the first time today. I would like to have a help on how to resolve this issue. Kindly help.
I cannot locate dump file under C:Windows>Minidump directory even after checking display hidden files and folders. How to locate the dump file?
Additional information is required.
1. Download the DM Log Collector application to your desktop by clicking the link below
DM Log Collector.exe
2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.
Thanks a lot for your prompt guidance. I followed the instructions and have attached the zip file here. Awaiting further solution.
Re-run the DM Log Collector again......it seems to have been interrupted whilst gathering information. Be sure to follow the prompts, and be patient until it has finished.
Attaching the file again.
You need to re-run the DM Log Collector application again........the zip file does not contain all the required information.
Attachment 345656
I ran it again. I hope the new attachment now has all necessary files !
Yes, that better, but you don't seem to have any .dmp files recording the BSOD. Follow this:
Dump Files - Configure Windows to Create on BSOD
Now follow this:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable
Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.
I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create
If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode