BSOD with unknown error codes


  1. Posts : 5
    Windows 7 Ultimate 32 bit
       #1

    BSOD with unknown error codes


    Hello, I got this BSOD for the first time today. I would like to have a help on how to resolve this issue. Kindly help.
      My Computer


  2. Posts : 4
    Windows 7 Ultimate 32bit
       #2

    Can I see the .dmp files of your crash? The picture doesn't explain much.
      My Computer


  3. Posts : 5
    Windows 7 Ultimate 32 bit
    Thread Starter
       #3

    Where to locate dump file


    I cannot locate dump file under C:Windows>Minidump directory even after checking display hidden files and folders. How to locate the dump file?
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  5. Posts : 5
    Windows 7 Ultimate 32 bit
    Thread Starter
       #5

    Zip file created by the log collector


    Thanks a lot for your prompt guidance. I followed the instructions and have attached the zip file here. Awaiting further solution.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Re-run the DM Log Collector again......it seems to have been interrupted whilst gathering information. Be sure to follow the prompts, and be patient until it has finished.
      My Computer


  7. Posts : 5
    Windows 7 Ultimate 32 bit
    Thread Starter
       #7

    Attaching the LOG again


    Attaching the file again.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    You need to re-run the DM Log Collector application again........the zip file does not contain all the required information.

    Attachment 345656
      My Computer


  9. Posts : 5
    Windows 7 Ultimate 32 bit
    Thread Starter
       #9

    Final log


    I ran it again. I hope the new attachment now has all necessary files !
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Yes, that better, but you don't seem to have any .dmp files recording the BSOD. Follow this:

    Dump Files - Configure Windows to Create on BSOD

    Now follow this:

    1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
    2. Delete all .dmp files in that folder
    3. Run Driver Verifier as follows:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


 

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