New
#1
BSOD while using outlook 2010
Hey guys,
Attached the DMP file, could you please assist or point me in the right direction?
Thank you!
Hey guys,
Attached the DMP file, could you please assist or point me in the right direction?
Thank you!
Additional information is required.
1. Download the DM Log Collector application to your desktop by clicking the link below
DM Log Collector.exe
2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.
This looks like a work computer, so you really need to contact your IT department to help you with this as its doubtful you will have the neccessary permissions to fix the issue.
It looks like the Intel video driver is the issue, and should be updated.
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 7F, {8, 80050033, 406f8, fffff8800af35f46} *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys Probably caused by : igdkmd64.sys ( igdkmd64+4af46 ) Followup: MachineOwner --------- 0: kd> lmvm igdkmd64 start end module name fffff880`0aeeb000 fffff880`0b780540 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys Image name: igdkmd64.sys Timestamp: Wed Aug 22 02:38:36 2012 (5033C094) CheckSum: 008A100B ImageSize: 00895540 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Funny you should say that sir, i am the I.T guy in the company.
Tell me what to do, except updating the Video driver.
Update the video driver - its outdated and is flagged as an issue in the BSOD. I would not have suggested the update, if I thought it may not help.
Ok sir, i'll keep you posted in a bit.
Thank you sir,
I've updated the driver. Is there anything else i should be doing before we close this thread?
Leave it for a few days to make sure it doesn't BSOD. Then come back and let us know of its solved or not, then you can mark it as such.
Hello everyone,
I've attached all necessary logs through DM log collector.
I'm Using Windows 7 x64 professional. Would very much appreciate any assistance.
Thank you.