BSOD while using outlook 2010

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  1. Posts : 33
    Windows 7 Professional x64
       #1

    BSOD while using outlook 2010


    Hey guys,

    Attached the DMP file, could you please assist or point me in the right direction?

    Thank you!
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #3

    Yes sir.
    There you go.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    This looks like a work computer, so you really need to contact your IT department to help you with this as its doubtful you will have the neccessary permissions to fix the issue.

    It looks like the Intel video driver is the issue, and should be updated.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050033, 406f8, fffff8800af35f46}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+4af46 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff880`0aeeb000 fffff880`0b780540   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Wed Aug 22 02:38:36 2012 (5033C094)
        CheckSum:         008A100B
        ImageSize:        00895540
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #5

    Funny you should say that sir, i am the I.T guy in the company.
    Tell me what to do, except updating the Video driver.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Update the video driver - its outdated and is flagged as an issue in the BSOD. I would not have suggested the update, if I thought it may not help.
      My Computer


  7. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #7

    Ok sir, i'll keep you posted in a bit.
      My Computer


  8. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #8

    Thank you sir,
    I've updated the driver. Is there anything else i should be doing before we close this thread?
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Leave it for a few days to make sure it doesn't BSOD. Then come back and let us know of its solved or not, then you can mark it as such.
      My Computer


  10. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #10

    BSOD while surfing IE and using outlook


    Hello everyone,

    I've attached all necessary logs through DM log collector.

    I'm Using Windows 7 x64 professional. Would very much appreciate any assistance.

    Thank you.
      My Computer


 
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